*Coordinator, Ticket Technology
Tampa Bay Rays
St. Petersburg, FLThis was removed by the employer on 4/24/2019 5:17:00 AM PST
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Full Time Job
The Ticket Sales and Services department is looking for a new Coordinator of Ticket Technology!
• Will coordinate management of the Tampa Bay Rays access control system and concessions offers. tasks will include, but are not limited to:
• Managing the upkeep and maintenance of all access control hardware.
• Coordinating testing of all ticket products and special offers.
• Maintaining gift card fulfillment and loaded ticket program.
• Coordinating with Levy staff to ensure proper training of concessions staff and remedy hardware issues.
• Coordinating with Stadium Ops and Security staff regarding access control.
• Coordinating with Fan Hosts and Game Day staff for proper game day procedures.
• Aid in the fulfillment of all special projects regarding the Rays Card program as well as the Sales & Service department.
• Assist sales and service staff regarding the Rays Card, Mobile Rays Card, and all third-party technology partner issues and projects.
• Aid in the implementation of mobile technology, including the creation and use of mobile app.
• Contribute to the development and fulfillment of promotions, rewards, and campaigns for ticket sales products.
• Provide exceptional service to maintain positive relationships with third-party technology partners and Tampa Bay Rays staff.
Experience Required
• BA/BS in related field or three to five years of related experience.
• At least 1 year experience troubleshooting tech hardware and software in a professional position.
Experience Preferred
• Knowledge of TDC/ProVenue or comparable ticketing system.
• Experience with Fortress or related access control/loyalty software as well as NCR or similar point of sale system.
• Background in vendor management and third-party integrations.
Skill Sets/Competencies Required
• Exceptional organization skills with an ability to effectively multitask.
• Excellent verbal and email communication skills.
• Extraordinary attention to detail.
• Proven analytical ability, creative problem-solving, and conflict management skills.
• Mastery of Microsoft Office Suite (Excel, PowerPoint, Outlook, and Word).
All offers contingent on a satisfactory background check.