Seasonal Festival Team Lead, Box Office
Sundance Film Festival
Park City, UTThis was removed by the employer on 11/22/2019 10:17:00 AM PST
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Full Time Job
Pay rate: $15.75
Employment dates: Wednesday, December 18, 2019 thru Tuesday, February 4, 2020
Considerations: This position works full time out of our Park City, UT office. May be lodged in Park City during the January Film Festival. Required to work extended hours, including some evenings, weekends, and holidays to meet deadlines. Must be willing and available to respond to on-call needs as assigned.
Position Summary: Assists the Box Office Manager with facilitating operations, including supporting 20 ticket agents.
Duties and Responsibilities:
• Prints and distributes Ticket Pick-Up on a daily basis as patrons arrive at box office.
• Assists with conducting trainings and providing support to the box office ticket agents and volunteers.
• Balances all cash drawers at the end of each shift and at the end of each day.
• Double-checks and signs off on each ticket agent's reconciliation sheet.
• Ensures ticket agents make daily bank deposits in the safe and record deposits on the End of Day summary log.
• Facilitates daily pick-ups of box office bank deposits with the finance department.
• Runs daily audit reports to monitor ticket agent activity and to research discrepancies.
• Runs daily accounting and other ticket reports as directed.
• Installs, configures, and troubleshoots problems with ticket printers.
• Clears all expenses thru the Associate Manager prior to being charged.
• Monitors supplies to maintain adequate stock, includes film guides, ticket and envelope stock, etc.
• Provides timely and ongoing communication with ticket agent staff when changes in policies, procedures, screenings, etc. occur.
• Communicates problems and concerns Institute Manager or Festival Associate Manager.
• Supports department planning and move when box office relocates to off site location and back to main PC office, includes packing, setting up, tearing down, returning equipment, etc.
• Provides feedback for written wrap report.
• Other duties as assigned.
Position Requirements:
• Employee has legal authorization to work in the United States.
• 1 year call center or customer service experience.
• Conflict resolution skills with a background that includes demonstrated excellence in managing stressful situations.
• Outstanding communication skills, verbal and written.
• Strong interpersonal and professional skills required to work effectively with a variety of people.
• Excellent organizational skills including self management of work schedule.
• Ability to work nights and weekends around events and key deadlines.
Preferred Education
, Experience, and Skills:
• Working knowledge of databases along with proficiency in Google Products.
• Experience working with TopTix or another ticketing system.