Festival Coordinator, Ticketing Systems
Sundance Film FestivalPark City, UT
Full Time Job
Festival Coordinator, Ticketing Systems - Sundance Film Festival 2019 (UT)
Seasonal Employment Dates: 12/3/2018-2/15/2019
The Festival Coordinator, Ticketing Systems is charged with setting up ticketing and scanning systems at 2019 Sundance Film Festival venues, theatres and box offices. The Coordinator will also be the primary help desk contact during the Festival for all Salt City-based theatres and venues to facilitate onsite troubleshooting.
Considerations: This position works full time in our Park City, UT office leading up to and after the film festival. The position will primarily work in Salt Lake City to support ticketing and scanning systems during the film festival. Required to work extended hours, including some evenings, weekends, and holidays to meet deadlines. Must be willing and available to respond to on-call needs as assigned. A high level of mobility is required as well as an ability to drive safely in winter road conditions throughout Park City, Salt Lake City and Provo.
Must have a valid driver's license and be authorized to drive by our insurance in order to complete the essential functions of this job.
Essential Duties and Responsibilities:
Sets up and audits events, products, and all associated information in the ticketing system.
Conducts training sessions, with the manager, as directed.
Provides onsite and remote ticketing and scanning tech support to theatres, box offices, and venues - escalates issues as appropriate.
Updates technical FAQ information for internal and external users.
Monitors, answer, or responds to tech support calls and emails within 24 hours.
Configures and maintains systems functionality, including hardware and software.
Responds to SLC based theater and venue help desk tickets during the Festival to ensure resolution.
Other duties as assigned.
Legal authorization to work in the United States.
Valid driver's license and successful completion of DMV background check.
2 years of basic networking and troubleshooting experience.
Ability to work independently and proactively, while escalating issues when necessary.
Working knowledge of Windows, Android, and Google systems and applications.
Outstanding communication skills, verbal and written.
Strong interpersonal and professional skills required to work effectively with a variety of people.
Excellent organizational skills including self-management of work schedule.
Ability to work nights and weekends around events and key deadlines.
Ability to lift and carry items up to 50 lbs.
, Experience, and Skills:
Experience working with and configuring ticketing systems e.g. scanning and access control.