Festival Coordinator, Fulfillment
Sundance Film Festival
Park City, UTThis was removed by the employer on 9/15/2018 10:17:00 PM PST
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Full Time Job
Festival Coordinator, Fulfillment (Individual giving) - Sundance Film Festival
Employment Dates: 9/5/2018 - 2/15/2019
Considerations: This position works full time out of our Park City, UT office. Additionally, role is lodged in Park City during the January Film Festival (lodging requirement determined annually). Position is also required to work extended hours (evenings, weekends, some holidays) during key points and must be willing and available to respond to on-call needs as assigned.
Position General Summary: Coordinates tracking and fulfilling Sundance Film Festival tickets, passes, and credentials for Sundance Circle members and major donors.
Essential Job Functions and Duties:
• Tracks Sundance Circle and and major donor ticket, pass, and package orders.
• Reviews donor ticket orders, package fulfillment, and event RSVPs and flags for appropriate donor lead when information is missing or incomplete.
• Partners with Individual Giving Coordinators to manage the Sundance Circle email account.
• Sends correct and easy-to-read ticket order confirmations to donors in a timely fashion, looping in appropriate donor lead as needed.
• Ensures all donor orders are accurately fulfilled and prepped in advance of 2019 Sundance Film Festival.
• Organizes passes, tickets, and credential by donor in advance of full IG team arrival in PC.
• Updates and maintains donor profiles within ticketing system.
• Serves as direct liaison with Ticketing and Pass and Package offices to ensure deadlines and fulfillment needs are met
• Provides support for Sundance Circle Office during Festival; acting as lead liaison to ticket and pass and package office and often interfacing directly with donors
• Provides weekly report to IG team on status of benefit fulfillment.
• Other duties as assigned.
Position Requirements:
• Legal authorization to work in the United States.
• 1-2 years of experience in a box office, non-profit development department or related.
• Working knowledge of databases along with proficiency in Microsoft and Google Products.
• Outstanding communication skills, telephone, written and interpersonal skills required to work effectively with a wide variety of people.
• Excellent organizational skills including self management of work schedule ability to multi-task in a fast-paced environment.
• Must be able to maintain confidential information.
• Ability to work nights and weekends around events and key deadlines and events.
Preferred Education
, Experience and Skills:
• Experience with CRM and ticketing systems preferred.
• Experience working in a fast-paced customer service environment preferred.