Campaign Success Manager
Storyblaster
Hollywood, CAThis was removed by the employer on 10/29/2018 12:55:00 PM PST
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Full Time Job
Storyblaster has created software to revolutionize how people raise money through crowdfunding and we're looking for a Campaign Success Manager to help our users achieve the best results possible. If you have a passion for helping creators and entrepreneurs, and want to join a diverse team working to lend a voice to underrepresented communities, this could be the perfect position for you!
The ideal candidate will have an extensive customer service background and demonstrate the ability to communicate with users while maintaining a helpful, positive attitude.
KEY RESPONSIBILITIES INCLUDE:
• Assisting new users with the onboarding process and helping administer campaign info
• Managing user journeys through their respective campaigns, offering both proactive and reactive insights & feedback to ensure the best possible results
• Collecting user & campaign statistics and providing reports to other departments and upper management
• Helping us scale our campaign tracking system as we continue to grow
• Achieving a high rate of customer satisfaction and assisting users with providing reviews and testimonials
• Acting as initial point of contact for users requesting technical support via live chat and email
SPECIAL CONSIDERATION FOR APPLICANTS WITH CROWDFUNDING EXPERIENCE
We offer many perks including growth and promotion opportunities and a casual, friendly office with plenty of snacks and swim breaks. Our highly diverse team prizes collaboration, and is proud of its amazing working atmosphere-we are definitely not ''corporate.''
Candidates MUST be in the greater Los Angeles area - relocation assistance/remote positions are not available at this time. Applicants should submit a resume and a short intro describing why they would be a good fit for this opportunity.
Storyblaster is an equal-opportunity employer.