Technical Afiliates Relationship Manager
Sony Pictures
Sao Paulo, SPThis was removed by the employer on 9/25/2018 1:51:00 PM PST
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Full Time Job
Technical Afiliates Relationship Manager
Job Description:
The Technical Affiliate Relationships Manager will be responsible for managing the overall Affiliate relationship(s) with SPT Digital Network's Digital Service partners in Latin America. This includes managing partner expectations, resolving partner satisfaction issues, educating partners on the Digital Service's features (new and existing) as well as managing all requests, tracking all issues, ensuring satisfaction and overall ensuring the well being of the relationship. The Tech Affiliate Manager will report to the Director of Technology & Operations for Latam & Brazil.
The Technical Affiliate Relationships Manager role requires strong consumer facing application and technology project management exposure in combination with business acumen and relationship management experience in order to ensure partner expectations are met while keeping the big picture in mind. This role will be the affiliate partner's advocate internally but will be able to balance requests with the overall goals/capabilities of the business. The successful candidate will onboard new affiliates to the digital network, maintain partner specific roadmaps, manage problem resolution and essentially be the single point of contact for all things technical.
Responsibilities
include, but are not limited to:
• Being the technical single point of contact for Affiliate partners in region
• Ensuring relationship success through continual touch points with respective partners
• Managing partner expectations and being partner advocate internally
• Managing partner requests, issues, questions, training etc. on a day to day basis, including but not limited to end user production problem tracking
• Interfacing with internal product, technology, business and operations teams to ensure partner and end user satisfaction
• Maintaining roadmaps, list of problems/bugs and resolution steps taken as reported directly from region and/or affiliate partners
• Assessing risks and identifying solutions in a fast paced dynamic environment
• Primary liaison between Product/Operations and regional businesses defining and delivering technology to enable and meet business strategy and support day-to-day operations
• Communicating any feature enhancements or operational changes necessary to improve user experience, maximize production resources, and/or reduce operational costs.
• Communicating clearly and consistently regarding project-sensitive material via e-mail, telephone. Video, IM and in person
• Build relationship as a trusted business partner both internally and externally while being a focal point for delivery of services
• Supporting business expansion into new territories, new partners or initiatives
• Leading test and post-launch bug reporting procedures and reporting, tracking and ensuring resolution of bugs for projects
• Resolve operational/production issues as required
• Ability to know when and when not to escalate technical or procedural roadblocks as needed for resolution.
• Any other tasks as assigned
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