Physical Operations Coordinator, Customer Operations
Sony Pictures
Culver City, CAThis was removed by the employer on 7/16/2021 5:52:00 AM PST
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Full Time Job
Physical Operations Coordinator, Customer Operations - SPT Distribution
The Physical Operations team is responsible for manufacturing, inventory control, management of order delivery and product in-stocks for all VMI, SBT and traditional/direct accounts. The team also manages multiple 3rd party vendor partners.
Reporting to a Manager of Customer Operations, the coordinator is responsible for invoice processing, physical shipment management (Traffic) and adhoc reporting/tasks as needed.
Responsibility:
Invoice Processing
• Responsible for timely processing of invoices supporting Distribution, Transportation, Merchandising and other operational activities
• Invoice allocation/coding/submission
• Executive approval workflow monitoring
• Vendor payment status monitoring
• Publish invoice/payment status tracker
• Cost analysis of select categories/vendors
Sales Order Traffic
• Track and monitor sales order-related activities to ensure on-time delivery to retail (order, ship, delivery)
• Generate/publish reports
• Review for exceptions outside of SLA
• Further research/follow up on exceptions as needed
• Validate data integrity and ensure consistency of data flow across multiple internal and vendor systems (EDI and other business feeds)
Ad Hoc Tasks, Reporting & Analysis
• Prepare summaries for sales management, operations, and account presentations
• Other operational account support as identified
• Supports testing for process and system implementations
• Assist Consumer Care team as needed with monitoring of consumer inquiries
Job Requirements:
• BA degree preferred
• 1-2 years of experience in Administration of Supply Chain or equivalent experience
• Exceptional interpersonal capabilities and excellent verbal and written communication skills
• Understands the business issues and data challenges of the organization and industry
• Well-organized, detail-oriented, problem solver, energetic, independent and responsive to feedback
• Strong follow-up and issue resolution with internal teams and external vendors
• Ability to thrive, multi-task, and prioritize in a fast-paced environment
*Sony Pictures Entertainment is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity, or other protected characteristics.
* Sony Pictures - CA - Culver City Area & Studios