P&O Service Operations Center Analyst 1
Sony Pictures
Culver City, CAThis was removed by the employer on 7/24/2019 8:52:00 AM PST
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Full Time Job
P&O Service Operations Center Analyst 1
As an integral member of the P&O (HR) Operations team, the Service Operations Center (SOC) Analyst will provide direct P&O support to employees and the P&O community as part of a centralized Shared Service Center, spanning a variety of P&O related transactions, programs, and policies. The SOC Analyst receives and responds to employee inquiries and concerns via online resources, telephone or in person; provides information, guidance and direction on P&O programs, processes, and procedures. The SOC Analyst will play a key role in coordinating employee transactions in addition to escalating more complex questions/issues to the appropriate group/person and tracking resolution. This position will report to the Manager, Service Operations Center. This is an excellent opportunity for an individual to build upon their general HR experience and expand their career.
Primary Duties and Responsibilities:
Employee Support
• Provides assistance via the telephone/email by answering questions regarding P&O processes and services, including but not limited to Recruitment & Onboarding, Benefits, Compensation, Talent Management, Learning and Development, Compliance Training, and Off-boarding.
• Responds to employee and manager inquiries regarding P&O policies/procedures and provides consultative guidance.
• Provides answers for Tier 1 questions and resolution to problems based on identified processes and standard operating procedures.
• Tracks all inquiries received and escalates and/or triages to appropriate subject matter expert.
• Ensures compliance with Federal, State, Local Laws and SPE policy.
Employment Lifecycle
• Coordinates background checks, requisitions and offer letters for non-traditional populations within SPE.
• Supports the entire new hire experience, including new hire paperwork completion, I9 verification, and New Hire Orientation
• Assist SOC team with Severance administration to include, preparation of separation agreements, general releases, packets and calculations as well as coordination of career transition services.
• Assists SOC team with coordination of hiring, terminating, and transferring events.
Administration and Project Support
• Liaison with P&O Administrative Services team in the maintenance of employee data and ensuring data integrity.
• Ad-hoc and routine reporting and data analysis for the SOC team and P&O Community.
• Utilizes a knowledgebase of information to provide accurate up-to-date information to the requestor.
• Cross-trains with other department members to ensure seamless support of all P&O duties.
• Supports SOC Manager and other P&O Directors with projects and reporting as needed.
• Makes photocopies; mails, scans and emails documents; picks up checks and makes document deliveries as necessary
• Performs other duties as assigned or requested.
Requirements
• A minimum of one to two years of related human resources experience.
• A High School Diploma.
• A Bachelor's Degree or equivalent work experience is preferred.
• Previous customer service experience is a strong plus.
• Good written and verbal communication skills to document and resolve incoming calls in a concise manner.
• Strong interpersonal and team skills, ability to communicate well with individuals and in group settings, ability to communicate with diverse population and people from various backgrounds, and a passion for excellence in customer service.
• Good interpersonal and analytical skills to be able to get to the root of an issue quickly for resolution.
• Must be able to manage confidential data, have excellent follow-up skills and demonstrate sensitivity and respect when dealing with others.
• A self-starter with attention to detail, highly organized, ability to prioritize work, and must be able to multi-task.
• Working knowledge of HRIS applications.
• Experience with Workday is preferred.
• Strong PC skills including Microsoft Office, Word, and Excel.
*Sony Pictures Entertainment is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity, or other protected characteristics.
* Sony Pictures - CA - Culver City Area & Studios