Member Services Representative I Pure Flix
Sony Pictures
Scottsdale, AZThis was removed by the employer on 12/3/2021 11:52:00 AM PST
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Full Time Job
Member Services Representative I Pure Flix
The Member Services Representative I respond to customer inquiries by phone for a majority of the day (7.25 hours of 8 hour workday), They resolve routine and basic problems, communicate solutions and focus on saving accounts from cancelling. Representative's also analyze a member's service needs and will raise items to Tier 2 and Supervisor as appropriate. Overall, the Customer Service Representative possesses a moderate understanding of general aspects of the job, demonstrates empathy, customer service skills and the ability to save accounts.
• Inbound Phone calls: 90%
• Responding to emails: 5-10%
Requirements:
• High School Graduate
• Proficient in basic computer skills
• Have the ability to sell (save accounts), build rapport
• Detail oriented
• Quick learner and one who seeks to grow with the company
• Able to multitask under pressure and maintain client focus
• Bi-lingual (English/Spanish) is a plus
• Customer Service experience call center, face to face or chat preferred
• Excellent written and verbal communication skills
• Experience with Microsoft Office Suite
*Sony Pictures Entertainment is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity, or other protected characteristics.
*As part of our commitment to health and safety, SPE requires all U.S. non-union applicants and employees to submit proof of vaccination against COVID-19 or to request and obtain approval of a reasonable accommodation based on disability or a sincerely held religious belief, practice or observance. To request an accommodation for purposes of participating in the hiring process, you may contact us at SPE_Accomodation_Assistance@spe.sony.com.
USA - Scottsdale - Pima Road - Affirm Entertainment