Manager, Business Relationship Management, TV Networks
Sony Pictures
Culver City, CAThis was removed by the employer on 10/24/2018 6:50:00 PM PST
Not to worry we have many other jobs on the site;
Browse all jobs
Browse the IS/IT Category
Browse the Studio Category
Search for Manager, Business Relationship Management, TV Networks jobs in Culver City-CA
Search all Manager, Business Relationship Management, TV Networks postings
Full Time Job
Manager, Business Relationship Management, TV Networks
The Business Relationship Manager (BRM) role requires a combination of strong technology background and business acumen to manage relationships between business and IT in day-to-day operations and delivery of IT services. The BRM partners with the business to understand the changing business needs and ensure that IT's alignment to business objectives is achieved by working closely with the Divisional CIO's and Regional CIO's to translate business needs into IT demands and validating that the IT delivery meets the articulated needs. The BRM role may perform project management activities and must be well-versed in project management disciplines. The BRM role requires an in-depth and cross functional understanding of core line of business processes and value-chain services, (i.e. Product Development, Title & Rights, Sales, Marketing, Operations, Distribution, Finance, Royalties & Corporate).
The Manager will report directly to the Executive Director BRM and be dedicated to Television Networks IT, working closely with business users to assist the Vendors and Application Development Management (ADM) teams in understanding the business processes, workflows and information requirements of the users. The Manager will primarily serve in the support of the current and future applications and the requirement analysis process. The BRM will provide consulting on reactive, proactive and enhancement support services, as well as testing services to applications.
Responsibilities:
• Primary liaison between IT and the business defining IT demand and delivering technology to enable and meet business strategy and support day-to-day operations
• Build relationship as a trusted business partner with key business executives and be focal point for delivery of IT services
• Owning approved business driven IT programs & projects and management of their respective business cases, ensuring that they deliver business value. Monitoring, and reviewing all project and program economics including costs, operational budgets, staffing requirements, resources, and risks
• Identifying strategic application of IT and initiating investigation and development of innovative methods of exploiting IT assets, to the benefit of the business
• Initiating and facilitating open communication and discussion between stakeholders. Captures and disseminates technical and business information.
• Leveraging the enterprise's IT organization, infrastructure and technology capabilities to deliver business results
• Identifying and acquiring new IT services for the business and owning documentation of such for the IT Service Catalog
• Managing demand for applications work and prioritizing requests for application enhancements and new development across the business portfolio supported, working with the DCIO/RCIO to manage demand across the Line of Business or region
• Establishing and monitoring and the service levels as developed and agreed in association with ADM Service Delivery Managers and Sr. Application Leads
• Ensure that all demand from the business enters IT pipeline appropriately and reporting status on that demand back to business constituents
• Providing VIP support in conjunction with and on behalf of the Global Service Desk, acting as a point of escalation for incidents with high business impact
• Establish and sustain strong on-going relationships with IT and business partners by working with the business & technical teams to clarify functional requirements for design specifications and testing
• Develop detailed proposals, functional & data requirements, process flows, use cases, information needs, test scenarios, and obtain specification approvals
• Manage the UAT process by performing smoke testing, defect tracking and resolution, communicating status, and obtaining business approvals on UAT for scheduled deployments
• Demand queue management including prioritization, capacity and build planning, scheduling, etc.
• Serve as a liaison to other teams in planning, coordination, development and deployment of multi-team enhancement or projects
• Ensure that delivered functionality/system matches the functionality specified and that business is satisfied with IT services and products
• Understand, manage, escalate, mitigate, and communicate user expectations, status, risks/issues to all relevant IT and Business team members at all levels
• Ensure training needs are met by training users in the functionality developed
• Collect, review, analyze, and manage user and system requirements from business users by:
• Analyzing/understanding business challenges
• Mapping current business processes and workflows to the new system or service
• Determining interface and data conversion requirements
• Resolving any issues which may affect the business process
• Prepare/ Run reports, export and analyze data
Key outputs include:
• Business cases as required to support demand from the business
• Greenlight documents
• Business insights enabled through IT
• Strategic and cyclical planning and budgeting for application set resource requirements
• Performance reviews
Requirements:
• Bachelor's degree in a related field
• 5 years managing technology teams
• Strong functional specifications and user requirements skills a must
• Evidence of business acumen to communicate effectively with business and IT in day-to-day operations and delivery of IT services
• Computer Science degree or equivalent education required
• SQL and VB skills required
• Agile methodology experience desired
• Network and desktop troubleshooting experience desired
• Bebanjo, Rigthsline and Tableau experience desired
• Prior experience in the Entertainment Industry, preferably in Digital/ Television Networks/ Rights Management is a huge plus
*Sony Pictures Entertainment is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity, or other protected characteristics.
* Sony Pictures - CA - Culver City Area & Studios