Analyst, Customer Operations - Home Entertainment
Sony Pictures
Culver City, CAThis was removed by the employer on 9/10/2018 10:51:00 AM PST
Not to worry we have many other jobs on the site;
Browse all jobs
Browse the Marketing Category
Browse the Studio Category
Search for Analyst, Customer Operations - Home Entertainment jobs in Culver City-CA
Search all Analyst, Customer Operations - Home Entertainment postings
Full Time Job
Analyst, Customer Operations - Home Entertainment
About Sony Pictures Home Entertainment
Sony Pictures Home Entertainment (SPHE) is a Sony Pictures Entertainment (SPE) company. Sony Pictures Entertainment (SPE) is a subsidiary of Sony Entertainment Inc., a subsidiary of Tokyo-based Sony Corporation. SPE's global operations encompass motion picture production, acquisition and distribution; television production, acquisition and distribution; television networks; digital content creation and distribution; operation of studio facilities; and development of new entertainment products, services and technologies.
JOB DESCRIPTION:
This position is responsible for supplying account management and analysis for SPHE's Customer Operations VMI (Vendor Managed Inventory) accounts. The results of such analysis will lead to increased revenue, decreased costs, improved customer service, and increase optimization to the supply chain. The Analyst will monitor retail inventory positioning, forecast accuracy, reduce returns, and analyze the effects of plan-o-gram capacity changes as suggested by the retailer and/or internal SPHE departments. The Analyst will conduct order policy analysis to determine the optimum order cycle for their account(s). The Analyst will work with 3rd Party Merchandisers in the execution of product placement at the store level (where applicable). The Analyst will participate in training and development initiatives in order to leverage their knowledge and skills. The Analyst will prepare and present compelling presentations as needed for internal and retailer meetings.
RESPONSIBILITIES:
• Generate replenishment orders and drive the operational Key Performance Indicators (KPIs) of assigned vendor managed accounts in the replenishment system
• Develop, monitor, and revise replenishment plans by item/store for New Releases and Catalog
• Review and suggest forecasting model changes for home entertainment product (i.e. DVD and BD)
• Implement and execute account product change-outs
• Improve operational efficiencies by managing returns and monitoring KPI's for assigned account(s)
• Monitor and identify account trends based on promotional activity, title/fixture performance, and seasonality.
• Responsible for analysis of reports as they relate to their respective account(s); analyze vendor inventory reports and POS to maintain the required WOS, in stock and turns
• Develop an in-depth understanding of the account's sales characteristics and document as part of customer profile
• Maintain all store traits (fixture/space allocation) and store volume clusters based on historical POS data
• Track delivery of product to store based on order quantity generated and delivery date
• Work with 3rd Party Merchandiser on communication of information to manage store-level execution
• Validate data integrity and ensure consistency in data flow across multi-systems
• Prepare summaries for sales management, operations, and account presentations as necessary
Customer Operations Analyst Core Competencies
Accountability & Impact of Errors
• Clear written and verbal skills
• Participates in team meetings
• Constructs and presents informative, well-organized presentations
• Understands how to communicate difficult/sensitive information tactfully
• Strong follow-up and issue resolution with internal teams and external vendors
• Acknowledges and appreciates each team member's contributions
• Exemplifies positive attitude in challenging scenarios
Original Thinking & Problems Solving
• Understands the business issues and data challenges of the organization and industry
• Utilizes resources in accordance with Customer Operations Service Level Agreements (SLA) & Standard Operating Procedures (SOP)
• Identifies issues/problems and provides detailed analysis and solutions
• Reviews requirements, specifications, business processes and recommendations related to proposed solution and executes
Organizational Scope & Complexity
• Completes and manages multiple projects within deadlines and schedules
• Consistently delivers high-quality services to internal and external customers
• Generates enthusiasm among team members
• Proactively seeks opportunities to serve in leadership roles
• Seeks and participates in development opportunities above and beyond required department training
• Collaborates with other analysts through both formal and informal training programs
Business /Functional Expertise
• Possesses understanding of VMI operations applications and system design
• Understands how VMI operations systems interface with each other
• Participates in testing efforts
• Ensures issues are identified, tracked, reported and resolved in a timely manner
• Strong working knowledge of MS Office applications (Excel, Outlook, PowerPoint).
• Continually seeks opportunities to increase customer satisfaction and expands SPHE relationships
KNOWLEDGE OF:
• Operations and business requirements for key retailers
• VMI operations systems and processes
• Business software (Excel, Tableau, Visio, Business Objects, ERP system)
• Supply chain
• VMI & Merchandising business metrics and best practices
• Inventory management
• Forecasting
PREFERRED REQUIREMENTS:
• Bachelor's degree in Business, Economics, Finance, Statistics or Supply Chain
*Sony Pictures Entertainment is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity, or other protected characteristics.
USA - Culver City - Akio Morita Building