Director, Global Finance Business Office Project Manager
Sony Music
New York, NYThis was removed by the employer on 9/24/2019 9:49:00 AM PST
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Full Time Job
The Director, Global Finance Business Office (GFBO) Project Manager will support the identification, development and implementation of service and operational improvements to Sony Music’s global processes, including but not limited to, Label operations (e.g. A&R, Marketing, Recording and Studio) as well as Finance operations.
Responsibilities
• Build strong partnerships across business units including stakeholders, process owners, and operational staff, to drive process improvement delivery and results
• Collaborate within and across Business Office and Process leads for solicitation of input and feedback, testing of recommendations and overseeing implementation conducted by other leads as a result of recommendations
• Conduct process improvement initiatives that span multiple business units and departments where appropriate
• Responsible for end-to-end deliverables with minimal supervision
• Assist business leaders and process owners with identifying, scoping, and financially justifying
process improvement projects that align with the company’s vision and strategy
• Work closely with GFBO leadership to identify strategic projects, improvement ideas, and potential risks
• Collaborate on the development and implementation of global solutions to optimize transactional processes, standardize working processes and leverage best practices
• Challenge current working practices and systems to maximize opportunities for process improvement
• Identify improvement opportunities using multiple techniques such as process and data analysis, root-cause analysis, metrics and internal/external feedback
• Promote and develop a continuous improvement culture across the business
• Establish strong working relationships to influence and facilitate collaboration across departmental boundaries
• Assess processes to determine how to eliminate rework, reduce handoffs, increase automation, improve quality, improve efficiency, strengthen controls, reduce costs and improve the ability to deliver desired services or outputs
• Map current state processes and design future state. Document business processes, business rules, metrics and standard operating procedures as a result of improvement initiatives
• Lead team meetings, document clear actions and enable timeline achievement
• Gather, report and analyze key service performance indicators
• Provide hands-on team facilitation, coaching, mentoring, and process improvement subject matter expertise to business partners
• Work with Outsourcing Provider (WNS) counterpart to drive process improvement within services handled by WNS
• Assist in setting up standard working practices and process improvements using continuous improvement techniquesEnhance SME’s process effectiveness and benchmark with Industry Best Practice
Qualifications
• Bachelor degree; Graduate degree preferred
• 6-8 years’ relevant work experience; 2 years Project Management required
• Knowledge of process transformation practices (e.g. Lean, Six Sigma)
• Excellent project management skills, including facilitating process improvement meetings
• Experienced in Business Process Management tools
• Expert skills in MS Office Suite (e.g. Excel, Power Point, Visio, Project)
• Strong interpersonal and influence management skills
• Critical thinking and problem solving skills with the ability to manage stakeholder groups with varying objectives
• Business and IT savvy with ability to liaise between Business Units and SME IS&T
• Experienced in organizational design and business transformation methods and techniques
• Experienced in SLA development, monitoring, and management information reporting
• Experience in developing working procedures
• Ability to work well in a collaborative, team oriented environment and build relationships
• Working knowledge of Music Industry
• Based out of NY with ability to periodically travel domestically and internationally