Associate Director, Client Solutions
Sony Music
New York, NYThis was removed by the employer on 3/25/2020 8:49:00 AM PST
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Full Time Job
Overview
As Associate Director, Client Solutions you will be the point person for the pre and post-sale campaign life cycle to ensure that we are delivering best in class service to our advertising partners. You obsess over process, are detail oriented, resourceful, and thrive in a fast paced ever changing environment. You are comfortable speaking with clients (both agencies and advertisers) as well as working with internal teams in Marketing, Analytics, and Sales. This position is part of Sony Music's podcast team in New York City and reports to the VP of Revenue Operations for Podcasting.
Responsibilities
• Be the point person for the pre-sale/post-sale process for digital campaigns
• Ensure that all campaign deliverables are on time and all teams involved in the fulfillment process are up to date on any campaign details
• Respond to RFPs to ensure all client deliverables are met in a proposal
• Possess a client-centric attitude to ensure that all recommendations are strategic and meet campaign objectives to drive revenue growth
• Understand client goals and KPIs in order to effectively communicate needs to all internal teams at any point in the sales process
• Participate in post-sale wrap up calls and meetings
• Respond to client requests throughout the lifecycle of the campaign such as reporting requests, study reports, air checks and other items
• Have a strong knowledge and understanding of attribution and brand study platforms in the podcasting space
• Develop strong relationships with cross-functional internal teams including Planning and Inventory, Data Reporting, and Marketing to deliver cohesive best-in-class customer service to clients
• Communicate regularly with Planning & Inventory, Ad Ops, and Sales teams for:
• IO Review
• Flight Dates
• Targeting
• Creative
• Studies
• Tags
• Impression Goals
Qualifications
• 5 years working in Client Solutions in the media industry/agency space
• 2 years managing a Client Solutions team
• Client facing experience a must; including presenting to large audiences
• Proven success record and experience with pre and post sales process for media advertising campaigns and sponsorships
• Agency experience preferred but not required
• Solution oriented and client focused
• Ability to manage expectations with both internal and external teams.
• Experience working with autonomy and making decisions that will benefit both the client and the organization
• Strong relationship management and communication skills