Analyst, Digital Operations
Sony Music
New York, NYThis was removed by the employer on 5/27/2020 11:49:00 AM PST
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Full Time Job
Responsibilities
• Account management for SME internal labels
• Order and delivery management of key digital releases
• Track and troubleshoote price campaign deliveries for US labels
• Address external Digital Provider content tickets (ex. Apple) working with rep-owners as needed
• Work with Partner Account Management team, internal IS&T, Supply Chain Operations and external partners to analyze, troubleshoot and resolve supply chain issues
• Support Partner Operations team on external partner requests including release troubleshooting, triggering redeliveries and partner communications
• Report to key stakeholders on supply chain operations including Sony Music Labels and Digital Operations Senior Management
• Drive process improvements to overall digital supply chain. Provide testing and UAT support for system rollouts that affect America's Account Management
• Lead contact for US Account Management on reporting initiatives including management and prioritization of systems enhancements with IS&T for necessary reports.
Qualifications
• Ability to handle many complex and time-sensitive projects simultaneously
• Must work well under deadline pressure; detailed-oriented, adaptable and accepting of abrupt change and unforeseen challenges
• Ability to drive projects from initiation to completion independently
• Outstanding attention to detail
• Strong oral and written communications skills including the ability to communicate independently with external partners, senior management and Sony Music Labels
• Experience working with general index databases, advanced proficiency in Excel and Word, and intermediate proficiency in Access.
• Knowledge of SME internal systems a plus (e.g. GRAS, RPS, GLORES, AOMA, DRA, EOM, MMDS, and JIRA)
• Ideal candidate must have at least 2-4 years experience in the digital (or physical) supply chain area
• College degree required