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Account Representative
SDI Media
Burbank, CA
Uh oh, this posting was removed on 9/24/2018 9:07:00 AM PST
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This position is based in Burbank, California and reports to the Account Manager, for WB accounts at SDI. The Account Representative communicates on a daily basis with the clients, Production department, and technical team regarding new orders, work(s) in progress, and billing. In addition, this position ensures that client requirements are adequately defined, uniformly understood, and appropriately planned to achieve the successful execution of client projects.
This role functions more as facilitator managing and tracking that project tasks are completed on a timely basis and according to client specifications. This is not a sales role.
Principle Duties & Responsibilities
-Develops positive relationship with client through daily interactions and communication
- Evaluates client needs, determines if challenges may arise and seeks to proactively address problems
- Builds strong working relationships within department, company and with clients
- Communicates and coordinates activities for new and ongoing projects with Production department, technical team, management, and clients
- Ensures delivery requirements and objectives are accomplished within the prescribed time frame and funding parameters as dictated by client
- Oversees production process from start to finish, identifying and addressing project changes, potential problems and issues, and fielding client requests and complaints
The responsibilities associated with this position are not limited to the above description and may be modified at any time by
the Company.
- Reviews client orders, determines and schedules project deliverables, production milestones, and required tasks
- Manages client order specs, production data, and required elements
- Actively participates in customer-service initiatives including meeting and entertaining clients on a regular basis.
- Gathers information for Finance department; consults on invoice and billing process as requested by Finance
- Adheres to company policies and procedures
- Adheres to full-time schedule and overtime requirements
- Must work overtime and weekends when needed
- Perform other related duties as assigned.
Must be able to demonstrate:
- Excellent communication skills
- Excellent negotiation skills
- Good technical understanding
- Ability to quickly grasp complex subject matters
- Ability to work to tight deadlines and under pressure
- Self-motivation
- Proactivity
- Ability to work independently and on own initiative
- Ability to be an excellent team player
- Good time management skills
- Excellent organizational skills
- Strong interpersonal skills
- Good attention to detail
- Excellent problem-solving skills
- Enthusiastic and willing to learn
Qualifications and Experience
- Bachelor's degree in Business or Communications desired or equivocal experience in client facing sales oriented role
- 2 to 3 years of customer-service-related work experience
- Highly developed communication skills and experience with high-pressure, deadline-driven scenarios.
- A strong background in client service is preferred, as is an extroverted, outgoing personality.
Don't worry we have a lot of jobs on the site like this one;
Browse all jobs
Browse the Post Production Category
Search for Account Representative jobs in Burbank-CA
This position is based in Burbank, California and reports to the Account Manager, for WB accounts at SDI. The Account Representative communicates on a daily basis with the clients, Production department, and technical team regarding new orders, work(s) in progress, and billing. In addition, this position ensures that client requirements are adequately defined, uniformly understood, and appropriately planned to achieve the successful execution of client projects.
This role functions more as facilitator managing and tracking that project tasks are completed on a timely basis and according to client specifications. This is not a sales role.
Principle Duties & Responsibilities
-Develops positive relationship with client through daily interactions and communication
- Evaluates client needs, determines if challenges may arise and seeks to proactively address problems
- Builds strong working relationships within department, company and with clients
- Communicates and coordinates activities for new and ongoing projects with Production department, technical team, management, and clients
- Ensures delivery requirements and objectives are accomplished within the prescribed time frame and funding parameters as dictated by client
- Oversees production process from start to finish, identifying and addressing project changes, potential problems and issues, and fielding client requests and complaints
The responsibilities associated with this position are not limited to the above description and may be modified at any time by
the Company.
- Reviews client orders, determines and schedules project deliverables, production milestones, and required tasks
- Manages client order specs, production data, and required elements
- Actively participates in customer-service initiatives including meeting and entertaining clients on a regular basis.
- Gathers information for Finance department; consults on invoice and billing process as requested by Finance
- Adheres to company policies and procedures
- Adheres to full-time schedule and overtime requirements
- Must work overtime and weekends when needed
- Perform other related duties as assigned.
Must be able to demonstrate:
- Excellent communication skills
- Excellent negotiation skills
- Good technical understanding
- Ability to quickly grasp complex subject matters
- Ability to work to tight deadlines and under pressure
- Self-motivation
- Proactivity
- Ability to work independently and on own initiative
- Ability to be an excellent team player
- Good time management skills
- Excellent organizational skills
- Strong interpersonal skills
- Good attention to detail
- Excellent problem-solving skills
- Enthusiastic and willing to learn
Qualifications and Experience
- Bachelor's degree in Business or Communications desired or equivocal experience in client facing sales oriented role
- 2 to 3 years of customer-service-related work experience
- Highly developed communication skills and experience with high-pressure, deadline-driven scenarios.
- A strong background in client service is preferred, as is an extroverted, outgoing personality.
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