Helpdesk Administrator
San Francisco Giants
San Francisco, CAThis was removed by the employer on 2/14/2019 5:19:00 AM PST
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Full Time Job
Position: Helpdesk Administrator
Department: Information Technology
Reports to: Vice President, Information Technology
Status: Full-Time/Non-Exempt
Position Summary:
Front line technical support and customer service position. Responsible for fielding, resolving or assigning Helpdesk calls, emails and verbal requests during standard support hours. Assist desktop support team with first level support.
Position Responsibilities:
• Field IT Helpdesk emails/phone calls and respond in a timely manner
• Log all activities in helpdesk software and assign tickets to appropriate technicians
• Install, maintain and troubleshoot desktop, laptop and printer hardware
• Perform basic software support (Windows OS and MS-Office applications)
• Order, stock, install and replace printer/copier supplies
• Coordinate desktop/laptop rollouts and software upgrades
• Document standard support procedures
• Document hardware and software inventory
• Organize existing stock of IT equipment (cables, spare parts, etc)
• Assist with e-waste collection/disposal campaigns
• Provide assistance with IT projects as needed
• Participate and promote training programs designed to educate customers about basic and specialized applications
Knowledge and Skills:
• Proficient in supporting Windows, MS-Office, Active Directory, SCCM and Antivirus products
• Excellent communication skills, both written and verbal
• Detail oriented, thorough, highly organized and deadline driven
• Committed to going ''above and beyond'' to serve the customer
• Self-motivated, positive attitude and great work ethic
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills
• Strong documentation skills
• May require physical elements, such as lifting, repetitive bending/reaching
Job Requirements:
• Bachelor's Degree in technology related field preferred
• Enthusiasm for computers/technology and a strong work ethic
• Excellent customer service skills and team player
• Ability to work a flexible schedule based on department needs i.e. extended hours, weekends, nights and holidays.
• Participate in 24x7 on-call rotation schedule
We are an equal employment opportunity employer and consider applicants for all positions regardless of race, religious creed, color, national origin, ancestry, medical condition or disability, genetic condition, marital status, domestic partnership status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status and any other protected class under federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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