Customer Service Specialist
San Francisco Giants
San Francisco, CAThis was removed by the employer on 12/6/2018 8:18:00 PM PST
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Part Time Job
Position: Customer Service Specialist
Department: Ticket Sales & Services
Reports to: Senior Manager, Customer Service
Status: Part-Time/Hourly, Seasonal, Non-Exempt (24-35 hours/week)
Position Summary:
The Customer Service Specialist is responsible for providing exceptional customer service and ticket issue resolution through personalized, direct communication with Giants customers.
Position Responsibilities:
• Provide prompt, accurate and courteous service to Giants customers via phone, email, chat and in-person communication
• Communicate ballpark policies, guidelines, procedures and general information in a clear and concise manner
• Assist Client Retention & Service Managers with Season Ticket Member related initiatives
• Develop rapport and positive relationships with Season Ticket Members and general fans
• Administer single game ticket sales for the regular season and Spring Training
• Manage inbound calls, emails and chats for the organization
• Support mobile ticketing and the Ballpark App
• Facilitate necessary, appropriate and apt action to resolve ticket and guest issues
• Serve as main point of contact in the Ticket Services Lobby welcoming, greeting and directing guests
Knowledge and Skills Required:
• Established professional, personable and dedicated work ethic. Ability to work both independently and in a team environment
• Bachelor's Degree preferred
• Minimum two years' experience in customer service, preferably in the sports, retail or hospitality industries
• Exceptional customer service skills with proven ability to manage complex situations
• Proven technological aptitude to become proficient in organization's ticketing system (ProVenue), Online Maintenance system, MLB Ballpark app and Customer Relationship Management software (Salesforce)
• Demonstrated experience working in a fast-paced environment with emphasis on meeting deadlines
• Excellent interpersonal, written and verbal communication skills
• Flexibility to work non-traditional days and hours according to the Giants home schedule
We are an equal employment opportunity employer and consider applicants for all positions regardless of race, religious creed, color, national origin, ancestry, medical condition or disability, genetic condition, marital status, domestic partnership status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status and any other protected class under federal, state or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Job Questions:
• How did you hear about this job?
• What is your desired hourly rate range? * Note, your response does not bind you to any amount if and when an offer is made.
• Please describe your availability from February to October 2019 taking into consideration other jobs, school, vacations and other commitments. Please be specific.