Service & Retention Representative
San Antonio Spurs
San Antonio, TXThis was removed by the employer on 10/2/2018 8:17:00 PM PST
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Part Time Job
Overview- The position will be responsible for supporting the client retention initiatives of the Spurs season ticket service & retention team. The eligible candidate will have a strong focus on customer service and carry a multitude of qualifications, including but not limited to: service experience, conflict resolution, active listening, adaptability, creativity, willingness to learn, influencing skills, and ability to build and maintain relationships. This position must support the organization's mission, vision, and values by exhibiting the following behaviors: excellence and competence, collaboration, and innovation.
In every position, each employee is expected to: Demonstrate Alignment with SS&E's Core Values and Mission, Collaborate with Internal/External Family Members and Demonstrate Ongoing Development.
Responsibilities:
• Provide game night support as it relates to customer service for our Spurs season ticket members. Interacts with members through inbound phone calls and email communication; provides customer service and collaborates with staff members to enhance the fan experience.
• Supports Season Ticket Service & Retention Team members with client retention initiatives; including, special event execution and Spurs season ticket benefit fulfillment.
• Updates customer-relationship management (CRM) database in a timely and accurate manner following fan interactions and at the request of Service Team.
• Streamline communication including face to face interacion, incoming phone calls and service requests to appropriate individuals and departments after discovery conversation and proactive attempt to manage the service request.
• Acts as liason between Spurs Sports & Entertainment and Season Ticket Members with game night service requests.
• Other duties as assigned.
Qualifications:
• Flexible schedule with the ability to 2 to 3 days per week.
• Reliable transportation.
• Proficient in Microsoft Office, Excel, Word, Power Point and other computer skills required.
• Ability to prioritize multiple tasks.
• Self-starter, highly motivated individual.
• Ability to work with all types of people.
• Ability to adapt to changing projects.
• Must be able to work minimum of 20 hours a week.
SS&E is an Equal Opportunity Employer
Nothing contained in this job description is intended to be a contract of employment, nor does any information contained herein represent a guarantee of employment for a specific duration. Your employment with SS&E is ''at will'', which means that either you or SS&E may terminate the relationship at any time.
Job Questions:
• How did you hear about this job?
• Are you at least 18 years of age?