Premium Account Executive
San Antonio Spurs
San Antonio, TXThis was removed by the employer on 7/24/2018 11:16:00 AM PST
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Full Time Job
Overview
This position will be responsible for servicing, retaining and up-selling assigned Season Ticket Members from the Charter & Superbox levels, in addition to fulfilling the benefits associated with Spurs ticket plans. They are responsible for all account activation for the Spurs and AT&T Center events. The eligible candidate will have a strong focus on retention and revenue growth and carry a multitude of qualifications, including but not limited to: service experience, conflict resolution, active listening, adaptability, creativity, willingness to learn, influencing skills, and ability to build and maintain relationships. The ability to use independent judgment is required to plan, prioritize and organize workload and the candidate must ensure all elements of assigned accounts are fulfilled using the highest level of customer service. This position must support the organization's mission, vision, and values by exhibiting the following behaviors: excellence and competence, collaboration, and innovation.
In every position, each employee is expected to: Demonstrate Alignment with SS&E's Core Values and Mission, Collaborate with Internal/External Family Members and Demonstrate Ongoing Development.
Responsibilities
• Achieve retention and new sales goals through best practices in customer relationship management, utilization of client objectives and goals, prospecting, networking, and strategic planning; demonstrate proactive service.
• Establish relationships with clients, fulfill service requests daily and on event nights and oversee benefit fulfillment within assigned book of business.
• Plan and execute special events to positively influence renewal intentions; action items include researching and booking event space, overseeing gift and event budgets, creating event themes and gathering vendors to complete entertainment and hospitality needs.
• Coordinate Slam Dunk Moments during events to attain lasting memories for our clients; champion positive change based on experience and feedback.
• Makes recommendations to direct supervisor based on feedback received from Season Ticket Members; improves overall Member experience through responsiveness, attention to detail and multi-tasking to meet various deadlines simultaneously.
Qualifications
• 2-3 years of service and or sales background.
• Proficient in Microsoft Office, Excel, Word, Power Point and other computer skills required.
• Ability to prioritize multiple tasks.
• Demonstrate poise, tact and diplomacy.
• Ability to provide active listening and conflict management skills.
• Aptitude for influencing others in a positive and effective manner.
• Superior verbal and written communication skills.
• Ability to work flexible hours including, evenings, weekends, some holidays & event nights.
EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Nothing contained in this job description is intended to be a contract of employment, nor does any information contained herein represent a guarantee of employment for a specific duration. Your employment with SS&E is ''at will'', which means that either you or SS&E may terminate the relationship at any time.
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