Group Experience Coordinator
Sacramento Kings
Sacramento, CAThis was removed by the employer on 11/4/2021 8:22:00 AM PST
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Full Time Job
SUMMARY: In this role, you will be an integral part in helping grow the platform for of our Season Ticket Members and group leaders by planning events and supporting the execution of fan experiences to help reach the overall Ticket Sales Department reach their revenue goal. This role also includes developing new processes to increase renewal percentages & renewal revenue and make the membership experience number one in the league while providing a friendly, cooperative and rewarding environment for both our internal and external customers.
RESPONSIBILITIES:
• Create, evaluate, improve and implement processes and procedures as they relate to the group sales team, group sales support and Fan Experiences.
• Coordinate the fulfillment of group sales related items and assist with customer engagement (ie: Fan Experiences, Fevo ticket links, Partner Programs)
• Group Inventory Management
• Coordinate with various departments and outside vendors to create marketing plans, marketing materials, events, and fan experiences, help ensure that vendors are paid on time, and that all necessary departments are properly communicated with and looped in to ticket sales activities, plans and promotions, etc. These departments include but are not limited Marketing, Finance, Operations, Ticket Ops, Food & Beverage, Janitorial, AV, Events, Entertainment, Partnerships, and Community Impact.
• Oversee the Fevo and Tableau group ticket sales platforms
• Continuously seek innovative and creative ways to help drive group sales (ie. creating new programs, expanding on current ticket offers, etc.)
• Assist with internship training, management and development.
• Coordinate engagement events, activities and campaigns.
• Assist Special Events Department with events throughout the year
• Provide superior customer service to clients – both internal and external
QUALIFICATIONS:
• Bachelor's Degree in Business Marketing, Communications or a related field.
• A minimum of two years' experience in at least one of the following fields: sports business, restaurant/hotel hospitality, membership/rewards programming, event coordinating, catering, or customer service.
• Self-starter with a positive attitude, a strong work ethic and committed to teamwork
• High level of confidence, enthusiasm and personal accountability
• Excellent writing, communication and interpersonal skills
• Presents themselves in a professional manner, able to interact with all levels of the organization
• Strong computer skills, including Microsoft Office software programs (Word, Excel, PowerPoint)
• Working knowledge of Archtics and/or sales force (or related ticketing system and CRM system is preferred)
• Exceptional work ethic, professionalism, and a passion to achieve excellence
• Understand, recognize and deliver superior customer service
• Demonstrated ability to self-motivate and work independently, as well as in a team environment
• Demonstrate flexibility and creative problem-solving skills
• Strong time management and organizational skills; Details, details, details!
• Ability to work nights/weekends/flexible schedule required
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.