Customer Success Manager
ReedPOP
Norwalk, CTThis was removed by the employer on 3/20/2019 1:58:00 PM PST
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Full Time Job
The Customer Success Manager performs the role of a high level proactive customer relations manager, driving outbound communication to a targeted list of exhibiting customers promoting retention and loyalty. The CSM manages all aspects of the exhibiting customers experience from the time of sale through the event, building sustainable relationships with key account personnel from individual exhibiting customers. Each CSM will be responsible for managing the relationship, acting as the point person for all questions and inquiries, resolving upcoming issues, acting as a liaison with the core event team and driving all necessary.
Responsibilities:
• Manage the Exhibitor customer experience for assigned territory and brand
• Act as a key point of contact for Event Management team for all Exhibiting customer inquiries
• Work closely with assigned Fulfillment Managers to ensure seamless customer experience related to all fulfillment needs, inquiries and questions
• Manage day to day data needs to ensure proactive and effective touchpoints across targeted list of customers
• Work closely with Event Sales team to and partner groups to ensure a successful Customer Experience for assigned territory
Education Bachelor's degree or equivalent experience
Knowledge and Skills
• 2 to 5 years of Sales and/or telephone customer service experience, B2B experienced preferred
• Outstanding telephone and interpersonal skills; ability to communicate in a professional manner
• Strong organizational skills and ability to multitask and prioritize work
• Proficient with Microsoft Office, including Word, Excel and Power Point
• Ability to quickly learn and utilize sales data systems
• Able to work independently as well as in a team environment
• Strong problem solving skills
• Demonstrates personal motivation
• Ability to build customer loyalty and confidence
ExperienceTwo to five years experience in customer service role
Travel
As required.
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Reed Exhibitions is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1-877-734-1938.