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Client Services Specialist
Prime Focus Technologies Inc
Culver City, CA
Uh oh, this posting was removed on 9/3/2018 9:06:00 AM PST
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Job Description
Prime Focus Technologies' (PFT) Client Services Team, is where you can learn to assist media and entertainment professionals, using our cloud-based asset management system, through top-notch customer service, problem solving, and resourcefulness!
The key characteristics of an excellent Client Services Specialist include: tech-savvy, energetic, resourceful, self-driven, team-oriented, and hungry to learn.
Additionally, a role in our services organization requires someone who is calm under pressure, quick thinking, fast learning, and has the ability to embrace and adapt to technological challenges in a constantly changing environment.
- Handle high-volume phone, email, and occasionally in-person cases.
- Troubleshoot and administrate individual users, productions, and studio accounts within tight time-frames.
- Track and document the workflows handled in our proprietary system.
- Work with internal and external clients across all levels of the organization effectively.
- Remain ahead of new technologies and software applications, particularly in areas of online video streaming, digital asset management, video codecs, and transcoding.
- Work alongside, contribute to, and interact with all facets of the company, including other employees within Client Services, Software Development, Sales, and Product Management to ensure that clients' needs are properly communicated across the organization.
Job Requirements
- 2-3 years of experience working in a customer service, technical support, or account management role (Bonus points if within cloud technology and/or digital media asset management).
- Advanced knowledge troubleshooting Windows, Mac OS, and iOS devices.
- Advanced problem solving skills - Using a combination of technical aptitude, common sense, and resourcefulness you will aid media professionals in resolving everything from simple use cases to navigating through complex technical problems.
- Excellent verbal and written communication skills and the ability to develop and manage client relationships.
- Detail-oriented mindset and high-level of accuracy. Must be comfortable handling sensitive content and user data that is under a high-level of scrutiny and security.
- The ability to work in a very fast-paced environment.
- Our Client Services team provides 24x7x365 support. Must be comfortable with a rotating schedule and the ability to provide after hours and weekend support.
Proficiency in any of the below products will be strongly preferred:
• DAX
• Salesforce Desk
• Jira
• Clear
• Confluence
• Zendesk
• Microsoft Excel (Or Google Sheets)
• Microsoft Word (Or Google Documents)
About us:
Prime Focus Technologies
Prime Focus Technologies (PFT) is the creator of Enterprise Resource Planning (ERP) software, CLEARTM for the Media & Entertainment (M&E) industry. It offers broadcasters, studios, brands and service providers transformational solutions that help them lower their Total Cost of Operations (TCOP) by automating business processes around content and managing their business of content better. PFT works with major M&E companies like Disney, Turner, PBS, 21st Century Fox-owned Star TV, Hearst, Warner Bros., CBS Television Studios, 20th Century Fox Television Studios, Lionsgate, Starz Media (a Lionsgate company), Showtime, A+E Networks, Complex Networks, HBO, IFC Films, FX Networks, Miramax, CNBC Africa, TERN International, Sony Music, Google, YouTube, Novi Digital -Hotstar, Amazon, HOOQ, Viacom's Voot, Cricket Australia, BCCI, Indian Premier League and The Associated Press.
Learn More
Contact Information
5750 Hannum Avenue
Suite 100
Culver City, CA
Don't worry we have a lot of jobs on the site like this one;
Browse all jobs
Browse the Post Production Category
Search for Client Services Specialist jobs in Culver City-CA
Job Description
Prime Focus Technologies' (PFT) Client Services Team, is where you can learn to assist media and entertainment professionals, using our cloud-based asset management system, through top-notch customer service, problem solving, and resourcefulness!
The key characteristics of an excellent Client Services Specialist include: tech-savvy, energetic, resourceful, self-driven, team-oriented, and hungry to learn.
Additionally, a role in our services organization requires someone who is calm under pressure, quick thinking, fast learning, and has the ability to embrace and adapt to technological challenges in a constantly changing environment.
- Handle high-volume phone, email, and occasionally in-person cases.
- Troubleshoot and administrate individual users, productions, and studio accounts within tight time-frames.
- Track and document the workflows handled in our proprietary system.
- Work with internal and external clients across all levels of the organization effectively.
- Remain ahead of new technologies and software applications, particularly in areas of online video streaming, digital asset management, video codecs, and transcoding.
- Work alongside, contribute to, and interact with all facets of the company, including other employees within Client Services, Software Development, Sales, and Product Management to ensure that clients' needs are properly communicated across the organization.
Job Requirements
- 2-3 years of experience working in a customer service, technical support, or account management role (Bonus points if within cloud technology and/or digital media asset management).
- Advanced knowledge troubleshooting Windows, Mac OS, and iOS devices.
- Advanced problem solving skills - Using a combination of technical aptitude, common sense, and resourcefulness you will aid media professionals in resolving everything from simple use cases to navigating through complex technical problems.
- Excellent verbal and written communication skills and the ability to develop and manage client relationships.
- Detail-oriented mindset and high-level of accuracy. Must be comfortable handling sensitive content and user data that is under a high-level of scrutiny and security.
- The ability to work in a very fast-paced environment.
- Our Client Services team provides 24x7x365 support. Must be comfortable with a rotating schedule and the ability to provide after hours and weekend support.
Proficiency in any of the below products will be strongly preferred:
• DAX
• Salesforce Desk
• Jira
• Clear
• Confluence
• Zendesk
• Microsoft Excel (Or Google Sheets)
• Microsoft Word (Or Google Documents)
About us:
Prime Focus Technologies
Prime Focus Technologies (PFT) is the creator of Enterprise Resource Planning (ERP) software, CLEARTM for the Media & Entertainment (M&E) industry. It offers broadcasters, studios, brands and service providers transformational solutions that help them lower their Total Cost of Operations (TCOP) by automating business processes around content and managing their business of content better. PFT works with major M&E companies like Disney, Turner, PBS, 21st Century Fox-owned Star TV, Hearst, Warner Bros., CBS Television Studios, 20th Century Fox Television Studios, Lionsgate, Starz Media (a Lionsgate company), Showtime, A+E Networks, Complex Networks, HBO, IFC Films, FX Networks, Miramax, CNBC Africa, TERN International, Sony Music, Google, YouTube, Novi Digital -Hotstar, Amazon, HOOQ, Viacom's Voot, Cricket Australia, BCCI, Indian Premier League and The Associated Press.
Learn More
Contact Information
5750 Hannum Avenue
Suite 100
Culver City, CA
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