Senior Account Manager
Premiere Digital
Los Angeles, CAThis was removed by the employer on 6/22/2021 2:44:00 PM PST
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Full Time Job
Senior Account Manager (Alula)
Responsibilities:
• Manage workflow and assign work to Account Managers
• Assign projects to Digital Media Coordinators to ensure a steady workflow is maintained and that deadlines are met
• Train new Account and Digital Media Coordinators.
• Provide day to day support to the Customer with a laser focus on excellent customer service and customer satisfaction.
• Supply the Customer regular account statuses, such as missing asset reports and delivery schedule.
• Work with third-party Content Providers and Customers, establishing and maintaining relationships, making sure that the Fulfillment team receives assets and files on time and in compliance with policies.
• Clearly communicate expected delivery dates for titles/assets, via entry of ordered titles into internal systems, and Email/verbal communication for special cases and exceptions.
• Daily identification of title/assets which are late or at risk of missing customer-specific SLA requirements. Proactive escalation of these issues to the management team and monitor the resolution/delivery.
• Coordinate with internal operations teams to ensure on time delivery of all Customer orders. Set priorities according to the daily work schedules and agreed upon production schedules.
• Notification to the internal stakeholders of any client workflow changes, request to on-board new providers, delivery delays and programming changes. Responsible for escalating issues/changes quickly to supervisors and senior management.
• Work with Fulfillment to ensure they have all assets required to process an order.
• Manage urgent or high-profile orders with Fulfillment.
• Coordinate all asset acquisition with Content Providers and third-party labs for on time delivery of all titles in a customer's schedule if applicable to assigned account.
• Alert Content Providers of any content not delivered to PDS prior to Due date.
Required Skills:
• Strong verbal and written communication skills.
• Must have strong interpersonal skills.
• Experience working effectively in a fast-paced team environment managing high volumes of orders without error.
• Experience with workflows in multiple locations across multiple time zones.
• Must be highly organized and able to work independently within own process.
• Proven ability to design processes from the ground up to support an evolving business need.
• Ability to apply common sense understanding to carry out instructions furnished in written, verbal, or diagram form.
• Proven ability to identify the correct problem and solve it.
• Must be able to effectively document all processes, designs and data flows.
• Strong attention to detail and ability to juggle multiple priorities is a must.
• Ability to work well under pressure and within tight deadlines.
• Ability to listen and engage different cultures and perspectives.
• Positive, service-oriented personality.
• Ability to learn and process information quickly is a plus.
• Must be flexible to work extended hours and/or weekends to meet project deadlines.
Qualifications:
Education:
• High School Diploma or GED required
• Bachelor's degree preferred
Experience:
• Minimum of three (3) years' experience in working in media operations.
This position is based in Los Angeles, CA and is a hybrid office and remote for now
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