Senior IT Support Technician
Pluto TV
Los Angeles, CAThis was removed by the employer on 8/19/2022 12:01:00 PM PST
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Full Time Job
Pluto TV, a Paramount Global company, is the leading free streaming television service in America, delivering 250 live and original channels and thousands of on-demand movies in partnership with major TV networks, movie studios, publishers, and digital media companies. Pluto TV is available on all mobile, web and connected TV streaming devices and millions of viewers tune in each month to watch premium news, TV shows, movies, sports, lifestyle, and trending digital series. Headquartered in West Hollywood, Pluto TV has offices in New York, Silicon Valley, Chicago and Berlin.
Summary
This is a hybrid role based out of our headquarters in West Hollywood, California with on-site rotations during normal business hours. As an IT Support Technician at Pluto TV, you will provide the expertise required to maintain / support various IT systems while adhering to strategic department and company standards! Our IT Support team deliver a high level of customer service, advanced technical support for end user software and hardware, as well as network, server, and telecommunications support as needed. We also assist in the management of the Technical/Customer Service and Support groups and dedicate a sizable portion of our time to technical project work.
Responsibilities
Include:
• Provide first and second level support to Pluto TV for software, hardware, and various infrastructure related issues.
• Participate in the entire user life cycle from accounts provisioning, hardware deployment and day one orientation.
• Participate in an on-site support rotation for all Pluto TV employees at the Pluto TV office.
• Provide video conference setup support and basic troubleshooting.
• Administration and troubleshooting of company Mac/Windows, BYOD, peripherals. SaaS applications/integrations, network, and IDP
• Assist in various technical projects and maintenance that may be required (this includes desktop, directory services, telecom, and networking).
• Contribute to New Technology discussions.
• Cross functional collaboration
Qualities / Experience We’re Seeking:
• 5 years working in a fast pace technology company environment or start up.
• 4 years in a user-focused role, demonstrating a strong desire to help others, positive outlook, excellent problem solving, technical writing, communication, and organizational skills.
• 1 supporting Google Workspace and a wide variety of popular Cloud SaaS Apps (e.g. Slack, Jira, Github, Adobe CC).
• 1 years supporting macOS and Windows laptops.
• B.A./B.S. in a computer science related field (or) 6 years working in system administration and support.
Additional Qualifications:
• Experience supporting Microsoft Windows operating systems.
• Strong knowledge of Help Desk ticketing software (i.e. Jira Service Desk, Freshservice).
• Strong knowledge of Mac imaging and MDM software (i.e. Jamf Pro).
• Working knowledge of Networking Concepts (VPN, office and home networks).
• Scripting and automation skills.
• Strong knowledge of media streaming services and devices are a plus.
• Excellent communicator, detail oriented, and customer service focused.