Production Support Manager, Linux Systems
Pixar Animation Studios
Emeryville, CAThis was removed by the employer on 12/7/2022 4:52:00 PM PST
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Full Time Job
Job Summary:
As the Linux Production Support Manager, you will lead a team of hard-working systems engineers to build outstanding technology experiences for all Pixar employees; providing comprehensive, people-focused support. The Production Support Team deploys and supports hardware and software for the Linux operating system.
You are a people-focused leader with a desire to get things done. You provide clear direction and priorities; empowering your team to deliver outstanding support experiences. You encourage them to try new things and to grow.
Our ideal leader has a track record of providing elegant solutions to sophisticated business problems, and a vision for IT's role in a constantly evolving film production environment. Most of all, they are passionate about technology's role in facilitating productivity and creativity.
RESPONSIBILITIES:
• Cultivate a culture of trust, responsibility, and excellence within the team
• Manage daily, reactive work while also driving long-term projects to conclusion
• Develop efficient, repeatable support practices that ensure the consistent delivery of excellent customer service experiences
• Partner with others throughout the Studio to set shared priorities and resolve escalations
• Craft clear and concise internal and user-facing documentation
• Collect user feedback and leverage insights to improve service and support
• Meet regularly with individuals on the team to seek and deliver candid, empathetic feedback and to find opportunities for career growth
QUALIFICATIONS:
• 3+ years in Systems Administration, Engineering, or Engineering Management
• 3+ years Linux experience
• Experience with project management, leading technical teams, or coaching/mentoring other team members in a technical area
• Excellent written and verbal communication skills spanning technical and non-technical audiences
• The organizational ability to multitask effectively
• Experience in film or television production is a plus