IT Service Support Technician
Philadelphia 76ers
Camden, NJThis was removed by the employer on 10/19/2018 8:17:00 PM PST
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Full Time Job
Positon Overview: The IT Service Support Technician will provide technical support for a large sports and entertainment organization. The support environment is predominantly on the Microsoft platform. Technician will be responsible for the effective and efficient guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software installed and maintained by the company. Technician will work across a broad range of technologies and will be needed to supply occasional off hours event support. This individual is also responsible for operational and service management processes to ensure quality, security and efficiency levels are maintained. The role requires attention to detail, organization, excellent communication skills and problem-solving to drive progress, ensure transparency, remove impediments, and mitigate risks.
Philadelphia 76ers, L.P. is an Equal Opportunity Employer.
Technical environment includes:
Microsoft/MAC hardware, MS Office (Word, Excel, Powerpoint, etc.) Skype for Business, OneDrive, Avaya and Fonality phone systems, WebEx Collaboration Tools
Responsibilities
include, but are not limited to the following:
• Build/Install/Support PCs, telephone systems, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
• Provides advice and guidance to colleagues regarding incidents
• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
• Identify, log and resolve technical problems with software applications or network systems
• Identify potential changes and system improvements to present to senior team leaders for consideration and implementation
• Ensure that work is carried out within agreed service levels and in accordance with department guidelines
• Create, maintain, and distribute reports of progress to senior leadership
• Explain and document technical issues in a clear way to clients
• Coordinate with 3rd party vendors to troubleshoot and resolve production application issues and hold those vendors accountable to the agreed upon SLAs
• Manage processes and procedures related to IT equipment and services
• Support and manage Microsoft Office365 collaboration platform, ensuring Client is getting full value from the platform.
• Troubleshoot client devices and basic network diagnosis and management
• Manage mobile devices and application deployments
• Covers calls from several corporate sites, based out of Newark, New Jersey
• Manage the information security on client side
• Manage and support IT services for onsite sporting and entertainment events
Minimum Qualifications:
• 2 years of technical support experience or equivalent experience
• 2 years overseeing daily operations of a 24/7 business critical application or equivalent experience
• 2 years of experience as a desktop engineer and/or desktop support technician or equivalent experience
• Industry certifications such as CompTIA, Microsoft, ITIL, Cisco or equivalent experience
• Experience supporting Windows 7 or Windows 10, Active Directory, MS Office 365, Network printing
• Strong knowledge of telephony and customer support systems technology
• Excellent problem solving and analytical skills
• Bachelor's degree preferred
• Work from NJ (Camden) office, with ability to travel on occasion if needed
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