Digital Operator
Peacock
Stamford, CTThis was removed by the employer on 6/17/2021 7:11:00 AM PST
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Freelance Job
Freelance Digital Operator (L1)
Responsibilities
This position will be working within the Peacock Digital Operations Center (DOC) as a team member providing L1 monitoring, control, support and escalation for NBCUniversal's delivery of digital video content.
The Operator (L1) will be responsible for ensuring timely and reliable delivery of NBCU live and VOD content to the NBC OTT Platforms. The (L1) will provide real time monitoring and support for the delivery of NBCU content. Monitoring takes place through a combination of “eyes on glass†and a host of data aggregation tools within the Digital NOC. Responsibilities include investigating issues that arise within distribution workflows and escalating to L2 support, engineering, or client contacts as appropriate to drive resolution.
In addition to monitoring the Operator will be responsible for the live encoding of event-based livestream. L1 will be communicating with production team for broadcast quality execution including: start, stop and commercial control.
This role is a unique opportunity to participate in a state-of-the-art, cutting-edge, one-of-a-kind facility and team that will pioneer digital delivery and distribution for the industry.
Responsibilities:
• Monitor the end-to-end distribution of NBCUniversal digital video assets on NBC OTT Platforms
• Perform L1 monitoring and support of digital video workflows including escalating to L2, resolution and reporting out.
• Digital encoder set up of event-based streaming across the NBC Portfolio including: NBA, Olympic Sports, NASCAR, IndyCar, and more.
• Manually insert SCTE triggers into event-based livestreams
• Clearly communicate with production teams to ensure broadcast standard execution of livestreams
• Physical checks on endpoint devices and platforms to ensure assets are available as expected.
• Partner with engineering to monitor traditional and digital signal transmission
• Develop expertise of distribution workflows and communicate support cases across departments to help firm-up operations
• Create and maintain strong working relationships with internal and external distribution partners.
Qualifications
/Requirements
• Bachelor's degree or related field experience is required
• Minimum one (1) year previous industry, database or related analytic experience is required
• Minimum one (1) year experience in a NOC, Digital Operation or Media Operations facility strongly preferred
Desired Characteristics
• Prior experience in a support role strongly preferred
• Excellent computer skills
• Excellent written and verbal communication skills