IT Support Specialist
Paradigm Talent Agency
Beverly Hills, CAThis was removed by the employer on 12/16/2019 9:27:00 AM PST
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Full Time Job
Title: IT Support Specialist
Location: Beverly Hills
Reports To: Chief Information Officer
Status: Non-Exempt
SUMMARY DESCRIPTION
Paradigm's IT Support Specialist will work as part of the IT Operations team to provide technology support to Paradigm staff across the US. The specialist will focus on efficiently providing solutions in person or remotely and researching and administering enterprise support systems. In addition to addressing problems the role will proactively maintain computer equipment and assist with team projects.
Roles and Responsibilities
• Provides the technical support for all service requests submitted to the Help Desk
• Troubleshoots remotely to identify deployed hardware, software and Enterprise application issues.
• Evaluates issues and escalates to a higher level as appropriate
• Provides a resolution to return service to users as quickly as possible
• Accurately logs problems and updates ticket history to document troubleshooting steps and resolution
• Evaluates various alternatives to resolve known issues and recommend best course of action to the Systems Administrator
• Ensures effective and rapid response to critical equipment and software issues as well as disruptions in service
• Provides end-user support for application, OS, and hardware issues for both Mac and PC
• Provides technical assistance and training to end-users and other technicians
• Administers user and computer accounts using Active Directory, Office 365, SharePoint, etc.
• Provides creative troubleshooting and support for applications and systems
• Onboards new employees; providing account, phone, and equipment
• Documents processes, procedures, instructions, and training materials for users and IT colleagues
• Collaborate with other IT Operations teams to support local infrastructure and services and assist with projects
• Interfaces with outside clients and vendors
Requirements:
• Exceptional customer service/interpersonal skills
• Excellent verbal and written communications skills
• At least 3 years of experience supporting, maintaining, troubleshooting, and administering in an enterprise environment
• Experience configuring hardware and software for Mac and PC
• Experience with Windows Server, Active Directory, and Office 365
• Understanding of TCP/IP networking
• Support web conferencing and AV equipment
• Ability to operate in a deadline driven environment and successfully prioritize multiple responsibilities
• Must be able to work cooperatively with others as part of a team, hold own work to high standards, and inspire others to do the same
• Strong attention to detail, especially as it pertains to process execution, testing, following policy and procedures, change
management, maintaining an orderly technology environment, labeling, and documenting
• Self-Starter, detail oriented, and strong organizational skills