Technical Transmission & Media Supervisor
Pac 12 Networks
San Francisco, CAThis was removed by the employer on 5/25/2021 10:12:00 AM PST
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Full Time Job
The Technical Transmission & Media Supervisor will report to the Director, Transmission & Media, and will be based at Pac-12’s San Francisco headquarters. This role is primarily responsible for executing the day-to-day activities of the BITS (Broadcast and Ingest Transmission Services) team, with an added focus on planning and facilitating communication and procedures between the maintenance engineering team and other various operating areas, departments, and vendors.
The Technical Transmission & Media Supervisor will be responsible for tracking, analyzing, and closing out any pending technical tickets or equipment updates/fixes and ensuring all teams are notified. This supervisor position only pertains to personnel and room supervision when the Transmission & Media Supervisor or Director, Transmission & Media are unavailable. Work hours will include nights, weekends, and holidays.
Responsibilities:
• Responsible for follow through on all transmission-related technical problems in order to assess and close out any pending issues and tickets.
• Works directly with the maintenance engineering team to provide technical support.
• Leads efforts to update equipment to current operating standards.
• Develops plan for tracking relevant statistics and metrics related to on-air issues and technical problems.
• Creates and implements an official training program for onboarding new hires (full-time and freelance). Acts as lead trainer.
• Creates ongoing PK (product knowledge) training courses for current employees when new technologies or work-flows are deployed. Acts as lead trainer.
• Responsible for assimilating various Engineering tasks as assigned by Lead Broadcast Engineer, Director, Broadcast, Infrastructure, & IT or Director, Transmission & Media.
• Authors and updates all SOPs and oversees the organization of the library.
• Creates appropriate protocol and coordination of resources. Keeps inventory of equipment and their operating status.
• Supervisor to technical requirements in BITS primarily, but will be back up supervisor when Transmission & Media Supervisor and Director are unavailable. Helps ensure a supervisor or director is present for any A or B-level event.
• Work Orders: Gather information and take direction from multiple sources, such as engineering, systems, net-ops, programming, and production departments. Generate and execute work orders for the activity of the department. Ensure work orders generated by other operators are correct before events occur. Execute work orders scheduled to occur during assigned shifts.
• Perform Fax-outs: Check the technical and logistical parameters of the backhaul feeds and transmission facilities, following documented ''fax-out'' procedures.
• Media Management: Set up records, tag assets with metadata, recut events in Premiere, QC, and archive games.
• Monitor Feeds- Monitor incoming feeds for the duration of the events, including re-feeds, if necessary, to ensure trouble-free broadcasts.
• Monitor school live streams to ensure the health of the stream is maintained throughout scheduled events. Work directly with school contacts and streaming engineers.
• Perform Troubleshooting: Investigate and be able to accurately report a root cause analysis for any service interruption or anomaly for both linear broadcast and school streams.
• Document and communicate pertinent information regarding activity and service anomalies in a timely manner.
• Maintain working knowledge of the company's transmission networks and providing vendors and their capabilities. Maintains working knowledge and is able to execute transmission triage procedures. Prepare back-up scenario(s) as necessary, in the event of loss of service, to ensure service continuity during a live event.
• Ingest and QC of closed-captioned assets to ensure FCC compliance.
• Other duties as assigned by Director, Transmission & Media or Manager, Media Asset Management if media management related.
Requirements:
• Bachelor’s Degree in Communications, Broadcast, Engineering, or related field, and/or equivalent work experience.
• Three to five years' experience working within transmission, TV master control, production control room or media ingest work environment. Direct experience working with IP-based or fiber-based transmission workflows and vendors is preferred.
• Experience working with broadcast equipment such as routing systems waveform monitors, vectorscopes, and audio scopes.
• Ability to create and comprehend newly deployed workflows. Operators must have the necessary comprehension and ability to execute new tasks independently within 2 weeks.
• Ability to create and understand signal flow documentation.
• Ability to demonstrate confidence and take full ownership of individual events assigned to. Able to troubleshoot and escalate any critical broadcast or transmission problems quickly and efficiently in order to minimize disruptions.
• Demonstrated ability to prioritize under time constraints and work successfully in a fast-paced environment independently.
• Experience working in a culturally diverse organization and supporting the values held by our unique employees, clients, sponsors, university faculty, and fans.
• Customer-focused approach with excellent verbal and written communication skills.
• Work nights, holidays, and weekends as part of a normal work schedule.
• Must be on time for all shifts.
Preferred:
• Proficiency with media asset management systems, IP-based transmission, and associated systems, such as FTP, routing switches, and server operation.
• A detailed and organized approach to work.
• Strong written and oral communication skills.
• Desire to learn and expand your technical knowledge within the broadcasting area.
• Knowledgeable and passionate about college sports in general, specifically Pac-12 universities.
• Effective interpersonal skills; act as a functional member of the team with an ability to maintain productive working relationships with co-workers.