Theater General Manager
OWA
Foley, ALThis was removed by the employer on 2/25/2019 2:49:00 PM PST
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Full Time Job
The successful candidate will join OWA's management team, working closely with the Legends in Concert (LIC) team and have primary responsibility for achieving financial targets within the site and region, developing teammates, and cultivating fans among a growing audience. The ideal candidate has experience running location-based entertainment/public assembly spaces, retail stores or other dynamic, team based attraction operations. Responsibilities include supervision of day to day operations, staff recruitment, delivery of employee training, staff scheduling, guest care, marketing operations and implementation, and location profitability. In addition, the General Manager will collaborate with subject matter experts across OWA and LIC's executives and be responsible for optimizing profits while adhering to OWA and LIC standards and service levels. The successful candidate must have impeccable customer service skills and be an organized, creative, and a motivated leader. Responsible for overall day-to-day operations of Legends in Concert live production and OWA Theater, including:
• Financial and operational performance - P & L responsibility, review, improve efficiency, development of and compliance to budget
• Overall quality of every aspect of guest/customer experience
• Oversight of appropriate dual reporting responsibilities of LIC's on-site production manager
• Oversight of production company, in-house operated and contracted food and beverage, gift shop, photo souvenir concession, merchandising, box office, crowd management, security, sales and marketing
• New business development including booking and coordination of group sales with LIC's team/execution of other limited engagements
• Relationship development and partnership management with all of OWA merchants and tenants as well as other Baldwin County hospitality industry and business partners
DUTIES AND RESPONSIBILITIES:
• Oversee nightly production, including food and beverage operation, for approximately 450 guests
• Management and/or oversight of 30-50 employees and independent contractors
• Oversee hiring, training, and scheduling of administrative and operations staff
• Compile performance appraisals and salary recommendations, including disciplinary action, write-ups, and termination
• Oversee sales and marketing of products. Coordinate campaigns with outside publicist and OWA Marketing/PR department
• Act as contract administrator for Food/Concession, Photo, and Merchandise Concessions
• Represent Legends in Concert and the OWA Theater with all areas of the OWA Resort and other third party partners
• License compliance and nurturing of relationship with LIC's management
• Co-marketing with other OWA tenants
• Industry functions, public relations events, packagers and wholesalers.
• Lead and assist OWA in booking of private functions in the theater
• Monitor and report operational and financial performance; actively participate in the budget process, accurately forecast optimal staff, balancing cost effectiveness with delivery of an exceptional guest experience
• Ensure compliance with municipal, state and federal regulations as pertains to labor, liquor commission, OWA Resort regulations, etc.
• Ensure observance of health and safety rules
• Develop and assure compliance with a maintenance and preventative care program for OWA Theater's systems, equipment and assets
• Fostering an attractive, congenial and enjoyable workplace environment, motivating the workforce, keeping employee turnover to a minimum in a tight labor market
• Other duties, tasks, and responsibilities as may be assigned
REQUIRED QUALIFICATIONS:
• Graduation from a four-year accredited college or university with major course work in business, music business, facility management, public administration or related fields
• Minimum of two years of experience in a senior management position of a public assembly facility, preferably a performing arts venue. Special event, food and beverage concession, souvenir merchandising a plus
• Sales and marketing background is a plus
• Experience and knowledge of the principles and industry standard practices used in the successful management of a multi-purpose public assembly facility
• Extremely organized with strong administrative and communication skills. Ability to communicate clearly and concisely, orally and in writing
• Ability to perform effectively under significant pressure typically associated with the live events/entertainment industry
• Ability to anticipate problems and implement immediate corrective action
• Some knowledge of advertising and media relations, box office operations, office management, event solicitation and presentations
• Ability to work with a broad variety of vested interest groups, foster a cooperative environment and determine mutually beneficial outcomes
• Ability to provide leadership while representing a venue owner/operator and ability to anticipate, avoid and solve issues with a single key long term license/tenant partner
• Ability to achieve quality results with a minimum of resources
• Must be able to get along well with all levels of the organization and excel in a team oriented environment
• Must possess a valid state driver's license
• Willing and able to work odd or irregular hours including nights, weekends, and holidays
• Able to work in sunny, hot, humid, cold and rainy conditions
• Possess maturity, patience and good temperament
• Ability to manage and resolve conflict
• Extended standing and walking, frequently rapidly - occasional climbing
• Periodic carrying and lifting of inventory (50+ pounds)
• Possess full range of motion (head, arms, legs)
• Possess an acceptable level of all senses including hearing and vision
PREFERENCE SHALL BE GIVEN IN ACCORDANCE WITH THE TRIBAL EMPLOYMENT RIGHTS ORDINANCE | OWA is a Drug Free Workplace