IT Support Specialist
Oklahoma City Thunder
Oklahoma City, OKThis was removed by the employer on 11/27/2018 8:17:00 PM PST
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Full Time Job
Are you looking for the opportunity to use your IT skills in a fun work environment? Bring your experience along with your positive attitude to our IT team in the dynamic world of professional sports. As the IT Support Specialist, you will be responsible for internal support for both business office and home game operations. We'll rely on your phenomenal customer service, dedication to teamwork, and knowledge of current software and hardware technologies to keep our team successful. You will provide support, assist with technology projects and perform game-day responsibilities.
Essential Duties and Responsibilities:
• Provide timely and professional IT customer support to staff in-person, by phone or remote desktop
• Create, update and maintain documentation for all end-user and game day technology
• Perform various helpdesk support functions for local and remote users and locations and maintain detailed service/maintenance records using helpdesk ticketing and inventory systems
• Set up, monitor, and support technology for use on game days including laptops, printers, and Audio/Visual (A/V) equipment
• Install and repair various types of wiring such as Ethernet, coaxial, audio and telephone
• Assist in the research and procurement of technology assets
• Alternate between working individually and collaborating on IT-related projects with others in the department or organization
• Maintain knowledge of company security and technology policies and monitor and promote compliance
• Maintain parts and supplies inventory for printers, desktop computers and laptops
• Maintain good attendance and punctuality
• Other duties as assigned
Qualifications
and Requirements:
• Technical or bachelor's degree or equivalent work or military experience in a related field
• Two or more years' experience including utilization of industry-standard ticketing and tech support system, installation, configuration and troubleshooting various business-related applications, printer and copier configuration and maintenance, iPhone, iPad and Android support, A/V and conference room technology installation and support, and wired/wireless network configuration and problem solving
• Good social skills and the ability to patiently and consistently interact with people at all levels of the organization in a support and training role
• Microsoft Office 365, Active Directory, Windows and Mac OS administration required
• PC/Mac Imaging, SharePoint or PowerShell experience preferred
• Ability to work calmly and efficiently in potentially adverse conditions including tight deadlines and pressure to solve problems quickly
• Work schedule will include office hours plus evenings, weekends, and holidays as needed for game days and events
• Work environment will vary from a quiet office or server room to a very busy and loud in-arena atmosphere including loud music, crowd noise and flashing or strobe lighting
• Physical requirements of the position include lifting up to 50 pounds, crouching, and climbing ladders and stairs
• Though the primary work location will be the Thunder corporate office located in downtown Oklahoma City, your valid driver's license, clean driving record and reliable transportation is required for local travel to support our Edmond and north OKC locations
As a full-time Thunder employee, you will enjoy our generous benefits package including excellent medical, dental and vision coverage, 401(k) with matching contributions, gym membership subsidy, employee tickets, paid downtown parking and more.
This is a full-time, non-exempt position reporting to the Manager, Information Technology and was posted October 2018.
The Professional Basketball Club, LLC is an Equal Opportunity Employer.
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