Membership Services Representative
Oakland Athletics
Oakland, CAThis was removed by the employer on 6/30/2018 8:17:00 PM PST
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Full Time Job
The Oakland Athletics are currently seeking a Full-Time Membership Services Representative. This position will report directly to the Membership Services Manager and will be responsible for answering and monitoring the Season Ticket Member hotline to assist Member purchases and related fan inquiries, This position will report directly to the Membership Services Manager.
RESPONSIBILITIES
- Primary responsibility of answering and monitoring the Season Ticket Member hotline to assist Member purchases and related fan inquiries.
- Create performance measures to ensure minimal wait for customers for incoming calls to maximize efficiency.
- Assist Season Ticket Members and fans on game day in the Ticket Services and Box Office problem solving and optimizing fan experience.
- Learn, maintain proficiency, and relay usage of A's online ticket management tools and Season Ticket Member benefits to maximize retention of current fan base.
- Work closely with Membership Services Team to maintain accurate Season Ticket account information and ticket event creation and maintenance.
- Responsible for timely and accurate processing of new Season Ticket Memberships.
- Assist in the Membership retention and renewal process.
- Support in the coordination and upgrade of seat locations for Season Ticket Members.
- Responsible for fan development and implementation of department communication to strengthen existing Membership relationships and Organizational growth.
- Coordinate, maintain, and assess reports on the ticketing system, Microsoft Excel and Microsoft Word, and Microsoft CRM.
- Support and service group and individual ticket purchasers for the Oakland A's.
- Assist/spearhead special projects and reports as needed.
- Gain knowledge and understanding of the Oakland A's organization to best assist A's patrons and A's company employees.
- Provide overall Ticket Operations and Ticket Services assistance as needed on game day and non-game day.
- Perform other duties as assigned.
REQUIREMENTS
- Excellent verbal communication and interpersonal skills
- Previous customer service experience, especially phone experience
- Strong organizational skills and attention to detail
- Candidates must be enthusiastic with a strong work ethic and desire to work and advance in sports
- Demonstrated computer proficiency
- Ability to work flexible hour including nights, weekends and holidays
The Oakland A's are an Equal Opportunity Employer
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