Intern - Membership Services
Oakland Athletics
Oakland, CAThis was removed by the employer on 4/5/2018 4:24:00 AM PST
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Full Time Unpaid Internship
Membership Services Intern
Department: Membership Services
Reports to: Ticket Service & Operations
Job Classification: Nonexempt
City/State: Oakland, CA
Description:
The Oakland Athletics are currently seeking a seasonal Membership Services Intern. This position will report directly to the Membership Services Manager and will be responsible for, but not limited to the following:
Responsibilities:
• Assisting with the answering and monitoring of the Season Ticket Member hotline to assist Member purchases and related fan inquiries.
• Providing excellent customer service to Season Ticket Members and fans on game day in the Ticket Services and Box Offices, using problem solving skills and optimizing fan experience.
• Learning, maintaining proficiency, and relaying usage of A's online ticket management tools and Season Ticket Member benefits to maximize retention of current fan base.
• Working closely with Membership Services Team to maintain accurate Season Ticket account information and ticket event creation and maintenance.
• Learning and becoming involved in the timely and accurate processing of new Season Ticket Memberships.
• Supporting and servicing group and individual ticket purchasers for the Oakland A's.
• Assisting/spearheading special projects and reports as needed.
• Providing overall Ticket Operations and Ticket Services assistance as needed on game day and non-game day
• Planning and executing unique Season Ticket Member experiences throughout the season.
• Performing other duties as assigned
Qualifications/Requirements:
• Candidate must be currently enrolled in college or have graduated within the past 12 months
• Excellent verbal communication and interpersonal skills
• Previous customer service experience, especially phone experience
• Strong organizational skills and attention to detail
• Candidates must be enthusiastic with a strong work ethic and desire to work and advance in sports
• Demonstrated computer proficiency
• Ability to work flexible hours including nights, weekends and holidays
The Oakland A's are an Equal Opportunity Employer.
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