Incident Tracking Analyst
Oakland Athletics
Oakland, CAThis was removed by the employer on 2/22/2019 5:19:00 AM PST
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Part Time Job
Incident Tracking Analyst
Department: Stadium Operations
Reports to: Stadium Operations Systems Manager
Job Classification: Nonexempt
City/State: Oakland, CA Description:
The Oakland Athletics are currently seeking Part-Time Incident Tracking Analysts. This position will report directly to the Stadium Operations Systems Manager.
Responsibilities:
• Document incidents into 24/7 Software Program (Command Post/Security Office)
• Respond to Text 2 ISSUE system in 24/7 Software
• Coordination of the opening and closing of the stadium via radio, camera checks, notes function in 24/7 Software
• Confirm arrival and position of Emergency Services Staff (OPD, Paramedics Plus)
• Contact emergency services (i.e. OPD, CHP, AMR, OFD) to respond to emergencies during the game
• Dispatch appropriate security, guest services, disability services, maintenance, engineering, stagehands, food and beverage staff, and management staff to resolve and respond to issues during the game
• Monitor seating area for the following: outside alcohol, impaired guests, inappropriate banners or signs, slips and falls, rowdy/unruly behavior, fights, illegal throwing of objects, alcohol policy infractions, staff performance, etc.
• Help execute emergency evacuation procedures if necessary
• Assist in the completion of Incident Reports from stadium staff in the Security Office
• Act as a Mobile Analyst to assist with report documentation throughout the stadium
• Manage the daily credential and field pass office during the pregame and assist with the distribution of these credentials to the appropriate guests/workers
• Monitor Social Media Software for potential issues near the stadium
• Understanding of the Oakland-Alameda County Coliseum layout (including stadium seating sections, premium seating locations, clubs, auxiliary areas, ramps, perimeter parking, and stadium services locations) and policies/procedures/City Ordinances
• Perform other duties as assigned
Qualifications/Requirements:
• BA or BS college degree preferred
• 1-3 years event management experience preferred
• Excellent customer service, interpersonal and problem-solving skills
• Detail oriented individual with excellent written and verbal communication skills
• Self-starter with ability to prioritize and be efficient with multiple projects in a fast-paced environment
• Demonstrated computer and tablet proficiency
• Computer proficiency in 24/7 Software Program a plus, but not essential
• Ability to work flexible hour including nights, weekends and holidays