Guest Services Assistant
Oakland Athletics
Oakland, CAThis was removed by the employer on 5/31/2018 8:16:00 PM PST
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Full Time Job
Description:
The Oakland Athletics are currently seeking a full-time Guest Services Assistant. This position will report directly to the Guest Services Manager. The Guest Services Assistant is responsible for managing the ballpark's guest services locations, serving as the primary contact for customer inquiries/feedback, overseeing the Lost and Found inventory, and assisting with the staff training/incentive programs.
Responsibilities:
• Supervise Stomper Fun Zone Crew and kids play area
• Oversee Guest Services Hubs
• Respond, resolve and track customer feedback, inquiries and complaints
• Maintain inventory of fan recovery items
• Serve as Stadium Operations' CRM Administrator
• Oversee lost and found program
• Serve as co-ADA Coordinator with Stadium Services Senior Manager
• Produce collateral including daily game notes, staff newsletter and handbooks
• Design and implement ballpark signage program
• Assist with training of Guest Services Staff
• Execute staff incentive program under direction of Guest Services Manager
• Perform duties assigned to ensure a safe and enjoyable experience for ballpark guests
• Have full knowledge of the Oakland Athletics ticket and stadium policies
• Have full knowledge of the Oakland-Alameda County Coliseum operation
• Perform other duties as assigned
Qualifications/Requirements:
• BA or BS college degree; previous customer service experience preferred
• Excellent customer service abilities and problem-solving skills
• Detail oriented individual with excellent written and verbal communication skills
• Must be computer literate in Microsoft Word and Excel
• Must be able to lift objects up to 50lbs
• Ability to work flexible hours including nights, weekends, and holidays
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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