Guest Experience Representative
Oakland Athletics
Oakland, CAThis was removed by the employer on 3/18/2020 3:17:00 PM PST
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Part Time Job
Guest Experience Representative
Department: Stadium Operations
Reports to: Guest Services Manager
Job Classification: Non-Exempt
City/State: Oakland, CA
Description:
The Oakland Athletics are currently seeking Part-Time game day Guest Experience Representatives. This position will report directly to the Guest Services Manager. The Guest Experience Representatives are responsible for providing customer service for our guests and clients.
Responsibilities:
• Responsible for the set-up and the breakdown of the Information Booths
• Greet and direct guests as needed at the Oakland-Alameda County Coliseum
• Respond to customer inquiries, suggestions and complaints
• Input game day reports & data using Microsoft Word, Microsoft Excel and 24/7 software
• Assist with giveaway line control and distribution
• Perform duties assigned to ensure a safe and enjoyable event experience for our guests
• Develop full knowledge of the Oakland Athletics ticket and stadium policies
• Have full knowledge of the Oakland-Alameda County Coliseum procedures and layout
• Perform other duties as assigned
Qualifications
/Requirements:
• BA or BS college degree and previous customer service experience preferred
• Excellent customer service abilities and problem-solving skills
• Detail oriented individual with excellent written and verbal communication skills
• Self-starter with strong interpersonal skills
• Must be computer literate in Microsoft Word and Microsoft Excel
• Lifting objects weighing up to 50lbs. may be required
• Candidate must be available to work non-traditional hours (various nights, weekends, holidays)