Desktop Support Technician
NPR
Washington, DCThis was removed by the employer on 7/22/2019 8:44:00 AM PST
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Full Time Job
Desktop Support Technician - II
Duties/Responsibilities:
• Experienced in evaluating, installing, testing, maintaining and supporting PCs and laptops, peripherals, printers, operating systems and applications
• Experienced evaluating and testing PC-based software packages to determine compatibility with existing systems
• Deploys desktop images using Microsoft SCCM technologies
• Provides technical assistance and training to end-users
• Responds to problems and service requests within SLAs
• Coordinates and performs department moves
• Interfaces with local management and IT
• Assisting and provide support to senior engineer
• Maintains hardware and software inventory
• Correspond with NPR employees and other IT departments
• Create SOPs for Service Desk processes and procedures
• Creates and maintains end user documentation and SOP's
• Assist with Weekly, Monthly and Quarterly Audit reporting
• Available to work extra hours as required, including nights and weekends base on 24x7 operation
• Participates in small and large scale PC-related projects
• Train and mentor junior technicians
• Interfaces with outside clients and vendors
• Participates in after-hours, on-call support
• Adheres to defined Service Desk procedures and standards
• Adhere to all company security and compliance standards
• Available to travel, as required
Qualifications:
Education:
Bachelor’s degree preferred with a concentration or major in engineering or computer science or an Associate degree and 3 years direct career experience in information technology disciplines, or an equivalent combination of education and experience.
Certifications:
A , Network , MCP and/or MCDST Apple Certified Associate or Apple Certified Macintosh Technician (ACMT) Certification required
Minimum Knowledge, Skill and Abilities:
The candidate selected will have a majority of the following skills, abilities, competencies and knowledge:
• Minimum 3 years of Service Desk experience
• Minimum 3 years PC and Mac support hardware and o/s troubleshooting skills
• Experience with remote access troubleshooting and PC imaging software
• Familiarity with networking and voice/data cabling
• Experience with system monitoring systems
• Basic experience troubleshooting server, network and telecom issues
• Strong verbal and written communication skills
• Team player, Self-Starter, detail oriented and strong organizational skills
• Disciplined approach to troubleshooting
• Strong customer service skills
• Ability to multi-task and work well under pressure
NPR offers a competitive compensation and comprehensive benefits package including health and wellness benefits, retirement, and work/life balance programs, as well as opportunities for career growth and development.
NPR is an Equal Opportunity Employer that affirmatively seeks to hire veterans and people with disabilities. All applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
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