Backstage Experience Manager

This is a Full Time Job

LN Venues, Backstage Experience Manager (North Island Credit Union Amphitheatre)

WHAT THIS ROLE WILL DO
• Partner with the Venue General Manager to administer Live Nation and venue programs supporting local production and touring teams, ensuring alignment with overall venue goals.
• Lead backstage hospitality operations, including artist arrivals, dressing room assignments, and ongoing support throughout the event. Monitor and maintain high standards for cleanliness, organization, and guest comfort.
• Collaborate with backstage catering teams to ensure artist rider requirements are met and the culinary experience exceeds expectations. Oversee laundry, towel service, and dressing room readiness.
• Act as the backstage brand ambassador, modeling the venue's service culture and participating in sustainability initiatives such as resource conservation, waste reduction, and recycling programs.
• Conduct pre- and post-show walkthroughs, prepare backstage areas for artists and crews, and document any damages or maintenance needs. Oversee dressing room and bus stock, as well as after-show meal coordination.
• Manage applicable backstage program budgets with the GM and Production Managers, including processing vendor invoices and tracking expenditures.
• Maintain metrics and historical data on tours, artist preferences, and backstage program performance. Produce post-event service recaps and analyze reports to identify opportunities for improvement.
• Work closely with Production Managers, Artist Services teams, and Live Nation tour representatives to advance show logistics, enhance artist satisfaction, and create memorable hospitality experiences, including special celebrations or unique requests.
• Research best practices, develop new initiatives, and implement programs to increase engagement, streamline operations, and elevate the overall artist and crew experience.

WHAT THIS PERSON WILL BRING
• Must be able to maintain composure around high profile artists/guests and work in an often hectic and loud environment.
• Must have strong organizational, time management and multi-tasking skills.
• Proficient computer skills required including the ability to use the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Possess a positive outlook, strong communication skills and the ability to engage others.
• Must possess strong problem-solving skills and demonstrated experience finding creative solutions.
• 1 years' plus of backstage/production/hospitality experience.
• 2-3 years' plus of work experience in a comparable role.
• 1-2 years' plus of leadership experience.
• Has a natural interest in helping others and a heart for service.
• Position requires constant physical activity such as walking, climbing stairs, lifting and carrying equipment.
• Must be able to lift 30 lbs. using proper lifting techniques.
• Bachelor's degree in Hospitality, Communications, Marketing, Business, Human Resources, or something comparable preferred.
• Public speaking or meeting facilitation skills is a plus

Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH: 401(k) program with company match, stock reimbursement program
• FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS: Volunteer time off, crowdfunding match

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.