Tour and Travel Sales Specialist
New York Knicks / Madison Square Garden
New York, NYThis was removed by the employer on 1/3/2019 5:15:00 AM PST
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Full Time Job
Manage existing and develop new hospitality business for all MSG products from both the domestic and international tourism market. Create and maintain client pipelines through CRM in order to develop relationships targeted towards new business development and revenue growth of existing tour & travel clients. Contribute to the servicing of inbound calls including customer inquiries and inbound ticket orders. Ensure timely collection of payments, monitor held inventory, and maintain detailed records on purchase history and sales production. Foster positive working relationships and results within department, company, and client base by living our company values of respect, teamwork, creativity, excellence and a passion to serve. This role will contribute to a cross departmental focus that will include better understanding of the domestic and international tourism audience; creating the right customer experiences; identifying key target audiences in international markets; facilitating marketing and sales programs to increase revenue and market share for MSG's properties; executing both pre-arrival and post-arrival strategies; working with intermediaries such as tour operators and travel agencies; and identifying best practices and new opportunities.
Specific Functions:
• Support an annual sales and marketing program in our key markets with a clear ROI goal. To include advertising, promotions, digital, PR, trade shows, workshops, etc.
• Revenue generation across all properties
• Servicing of accounts to provide an unsurpassed customer experience
• CRM/Archtics and other technology utilization to accurately track, forecast and manage client base
• Develop and maintain relationships with intermediaries in our key markets – tour operators, travel agencies, OTAs, meeting & incentive planners, incoming conference organizers, DMO's etc. Negotiate and maintain commercial contracts, attend networking events as needed, manage performance/delivery, establish a calendar of joint promotions.
• Work with internal teams to produce tourism focused collateral. Advise the media team on in-destination tourism advertising properties and promotional opportunities.
• Build close relationships with the NY tourism industry including concierge groups, other attractions and shows, promotional partners, event organizers, conference planners etc. Seek out and develop opportunities for us to partner with them to broaden our appeal and product offerings.
• Monitor key competitor pricing, promotions, products, and experiences to guide and improve our sales processes and products
Qualifications:
• College degree required
• Minimum 4 years' experience in live entertainment and/or travel industry is required. Sports industry experience is also beneficial.
• Demonstrated success with an emphasis on sales in the sports/entertainment/consulting fields and a proven track record of successfully negotiating deals.
• Excellent interpersonal, written and oral communication (including presentation) skills with the ability to negotiate and influence, while exercising sensitivity to the audience
• Ability to multi-task in a fast paced, intense and highly matrixed environment, while remaining organized and managing priorities
• Efficient in Microsoft Office (ex. Word, Excel and PowerPoint) and ability to use ticketing technology programs
• Embraces teamwork; shares ideas / methods to improve process & performance
• Ability to report to multiple levels of management
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