CRM Coordinator
New York Knicks / Madison Square Garden
New York, NYThis was removed by the employer on 11/1/2018 7:20:00 AM PST
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Full Time Job
The Coordinator, CRM will help support all aspects of CRM and reporting as it relates to the COE. Specifically, the Coordinator will provide first-tier sales enablement support for all users within the COE, including trouble-shooting and customer dashboard and reporting. Additionally, the Coordinator will work cross-departmentally to ensure that all data and reporting in all systems, and related reporting is accurate.
Specific functions:
• Provide preliminary review and analysis of all COE revenue recognition reporting and support processes
• Design and activate CRM workflows, Business Rules, Microsoft Dynamic Entities, and any related tasks within Dynamics CRM.
• Interface with internal departments and external consultants to ensure recognition rules and system architecture are in-line with company reporting standards.
• Utilizing SQL Server Management Studio, Visual Studio, advanced Excel and Tableau, create CRM campaigns, custom views, reports, dashboards, etc., for all users, including executive management within the department
• Provide 1st tier Sales Enablement support and outline specific User-Interface and database architecture development improvements
Qualifications:
• Undergraduate Degree required, graduate degree in Sports Management a significant plus
• Interpersonal skills with ability to develop relationships across multiple business groups
• Strong analytical skills and organizational skills, attention to detail and the ability to manage multiple projects in a fast-paced environment
• Excellent written and oral communication skills
• Strong MS Office skill level (Excel, Word, Power Point)
• Strong quantitative and problem-solving skills
• Working knowledge of cross-department communication and business processes of Sales, Business Solutions and Account Management departments within Partnerships COE.
Preferred:
• Experience with Microsoft Dynamics CRM
• Working knowledge and general SQL Server experience, Tableau and coding capabilities
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