Client Relationship Specialist
New York Knicks / Madison Square Garden
New York, NYThis was removed by the employer on 1/10/2019 8:16:00 AM PST
Not to worry we have many other jobs on the site;
Browse all jobs
Browse the Marketing Category
Browse the Sales Category
Browse the Sports Category
Search for Client Relationship Specialist jobs in New York-NY
Search all Client Relationship Specialist postings
Full Time Job
The Client Relationship Specialist will provide exemplary service to 850 plus New York Knicks ticket accounts, in an effort to maximize retention, cross-sell and up-sell customers into other MSG ticket and hospitality products.
Successfully service, grow and enhance customer satisfaction, while contributing to department wide revenues in excess of $200 million plus annually. Maximize retention and renewal revenues for MSG Teams' franchises via year-round service and relationship-focused efforts to retain and renew existing subscription and partial subscription account clients. Coordinate the implementation of retention marketing programs, events and service initiatives. Work in conjunction with Account Executives, Sales Team and Premium Team to present new subscription and premium seating opportunities in new arena. Develop and maintain account contact database records related customer service calls, correspondence and seat visits in addition to other retention-related programs. Foster positive, cooperative internal relationships with departmental co-workers as well as key inter-departmental contacts.
Specific Functions:
• Maximize retention/renewal revenues and support new sales/up-sales and cross-sales for all MSG teams/franchises via year-round service and relationship-focused efforts to retain and renew existing subscription and partial subscription account clients
• Coordinate in the implementation of retention marketing programs, events and service initiatives as defined by management.
• Coordinate with A.E./Sales team to present new subscription and premium seating opportunities heading into new building or building renovation.
• Develop and maintain account contact database records of year-round service related customer ''touches'' - pro-active calls, correspondence and seat visits in addition to other retention-related programs.
• Foster positive, cooperative internal relationships with departmental co-workers as well as key inter-departmental contacts.
• Achieve new business goals by mining the Knicks subscriber ticket base and executing outbound calls to various Knicks and MSG segments.
Qualifications:
• 2-3 years' experience in strong service environment, preferably in hospitality, sports and/or entertainment fields. Strong Knowledge of leading brand and experientially-driven customer service principles.
• Familiarity and skill in handling elite-level client service issues and managing affairs with potential new corporate and personal clients from the general public. Ability to think and function with service-oriented mid-set despite challenging client expectations/urgency
• Demonstrated success in communicating and executing company policies and standards under frequently challenging circumstances with key clients where millions of dollars in revenue are in-play.
• Demonstrated experience in support/enabling defined marketing, promotions, special events, etc. with the goal of cultivating new business opportunities and new revenue streams while driving retention of customers.
• Demonstrated Presentation/High Touch Client Relations Capability
• Superior Communication skills
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Questions:
• How did you hear about this job?