Senior UX Researcher, Content Experience
Netflix
Los Gatos, CAThis was removed by the employer on 5/6/2019 11:12:00 AM PST
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Full Time Job
Team mission:
The Product Consumer Insights team seeks to provide a deep understanding of current & future members' underlying needs, motivations and pain points to inspire innovation, enhance the consumer experience and improve the business.
We use these findings to tell meaningful stories with data in order to drive innovation throughout the entire product experience. Netflix is a global service, and the product research team plays a meaningful role in how we innovate the experience for users worldwide.
A successful UX researcher will deliver insights that help define strategy and improve decision making across the business. They will help our product, design and partnership teams build experiences that delight users and grow our business internationally. They will put the user first, and help Netflix determine the best path to delight users.
Responsibilities:
• You will be 50% focused on Interactive: building out a new kind of entertainment experience for our members to enjoy and 50% focused on initiatives to improve the overall content experience: optimizing our service to the needs of a broader array of content so that we make the experience more intuitive and enjoyable.
• Define, execute, analyze and interpret primary research globally, using your deep qualitative research expertise.
• Work hand in hand with key partners including product management, design teams and others to deeply understand the business. Bring context to your partners and drive the impact beyond discussions to actual improvements to the experience and the business.
• Manage primary research programs in your domain end-to-end
• Immerse yourself in the business and make specific, impactful recommendations
• Effectively amplify the story about your findings across the organization
• Bring a global perspective to your endeavors based on global experience
Qualifications:
• 7 years user experience research expertise, ideally with a HCI (Human Computer Interaction) education or background
• Gaming and/or international experience highly valued
• Comfortable working in nascent areas (vs. improving existing architecture)
• Incredibly curious about what drives consumer behavior
• Strong eye for business
• Highly collaborative
• Exceptional written and verbal communicator
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.