Manager, Global Payments Operations
Netflix
Los Gatos, CAThis was removed by the employer on 4/9/2018 8:12:00 AM PST
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Full Time Job
It's an amazing time to be joining the Netflix team as we continue to transform entertainment around the world. We are enabling people to have more control over what they watch and when they watch it. Our efforts have helped to grow Netflix to over 117 million members globally, and we won't stop there. That's where you come in.
We are looking for an operations specialist to lead our day-to-day efforts to stay on top of payment operational needs as well as to improve our operational flows and processes. This person would be our liaison to ensure payments run smoothly at Netflix. Just as Netflix works to provide the best entertainment experience possible, our team ensures that the customer's payment experience is best in class.
This role will reside in Los Gatos, CA and will be an integral part of the team that is responsible for developing and implementing the company's global consumer payments strategy.
Responsibilities
include, but are not limited to:
• Coordinating with internal teams and external partners to fine-tune existing payment processes, investigate issues as they arise, identify any bugs that need addressing, and track issues to resolution
• Identifying new opportunities, with respect to operational components, for performance improvement, cost savings and risk mitigation with key vendors and strategic payment partners
• Working with the payments data and analysis teams to monitor, create, and maintain payment operational metrics
• Providing operations support during the launches of new payment providers, methods of payment, etc.
• Working cross-functionally throughout the organization (engineering, data science, finance, CS, legal, etc.) to build a best-in-class payment program
Qualifications:
• Critical thinker with mad problem solving skills and a high attention to detail
• Clear, effective communicator
• Familiar with global payment systems and methods of payments (ideal but not required)
• Able to take on complex situations as well as understand key metrics and how they impact the business
• Able to remain highly organized in a loosely structured, fast-paced environment
• Excited and curious about being involved in global payments and the prospect of delivering high-quality entertainment throughout the world
• Highly analytical with an ability to make data-driven decisions and translate identified opportunities into actionable changes
• Possessing a high level of intellectual curiosity, is focused on generating results, and exhibits the highest personal and professional standards of integrity and ethics
• Motivated, disciplined, and able to work autonomously