IT Operations Specialist
Netflix
Los Angeles, CAThis was removed by the employer on 12/3/2018 11:12:00 AM PST
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Full Time Job
The Role
The IT Operations Specialist will work closely with the studio users and tech-ops team to support third-party applications, custom integrations and reports. This role will be responsible for providing 24/7 on call support to ensure custom applications, integrations and third-party application solutions are operational and maintained with the necessary updates. Additional activities include the development of automated procedures for operations processes and evaluate existing processes & tools and implement changes for better efficiency.
Specific responsibilities include, but are not limited to:
Responsibilities:
• Implement and maintain monitoring system and escalation process.
• Maintain and update highly customized Zendesk Guide UI
• Stay up-to-date on third-party application feature releases
• Build and maintain custom reports
• Monitor and troubleshoot custom apps
• Document knowledge base articles and user guide for custom applications
• Implement a process to track issues and requests
Qualifications:
• 4-5 years of experience in working as DevOps, 2 or 3 tier technical support role.
• Experienced in G-suite environment, especially Google Apps Script.
• Experienced in troubleshooting API and HTML/CSS/JS.
• Keen understanding of database model and SQL queries.
• Ability to effectively communicate with technical and non-technical users.
• Able to work independently and drive results.
• A passion for learning and working effectively in a nimble environment.