Human Resources Generalist
NBCUniversal
Universal City, CAThis was removed by the employer on 11/11/2021 6:17:00 AM PST
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Full Time Job
Responsibilities
The Human Resources Generalist provides HR counsel and support to Supervisors/Managers and hourly employees at the Theme Park, with heavy emphasis on maintaining positive employee relations. Also serve as a liaison with other HR departments including Staffing, Training, Payroll and Benefits in order to manage and resolve issues as well as assist with HR process coordination.
ESSENTIAL FUNCTIONS
• Provides advice to managers and supervisors regarding employee relations and performance issues. Reviews and approves Performance Reviews, Employee Counseling, Performance plans and other disciplinary actions. Ensures that corrective employee coaching and counseling are handled in a fair and consistent manner.
• In collaboration with L&OD, manage annual HR process coordination for client group (performance evaluations, employee satisfaction survey/ESAT, 360 feedback, etc)
• Provides support to client groups by interacting and communicating with employees in the park, visiting break rooms and Lead offices in order to promote positive relations and seek out potential issues
• Provides advice and consultation for front-line hourly employees regarding benefits, payroll questions, policy interpretations, and EAP issues. Provides direction for internal transfer and career path direction including on-boarding plans, Intern programs, seasonal supervisor offers, and related follow-up paperwork .
• Partner with Timekeeper team on payroll problems and resolutions. Work closely with HRIS on resolving SAP issues and ensuring accuracy of employee data.
• Support the Team Member Engagement and satisfaction efforts by assisting client group management with communication and action planning. Collaborate with management on initiatives to improve employee morale and reinforce core values.
• Partner with Labor Relations to ensure compliance with collective bargaining agreements and to assist in resolving grievances.
• Perform other duties as assigned.
Qualifications
/Requirements
• Bachelor's degree in Human Resources, Industrial Relations, Business Management or related field required.
• Minimum 3 years Human Resources experience in a large scale organization and fast paced environment.
• Working knowledge of employee relations, staffing and payroll.
Desired Characteristics
• Proven flexibility and adaptability in a fast-paced, consumer facing environment.
• Demonstrated ability to drive HR processes and to deliver high quality HR services.
• Excellent verbal and written communication, interpersonal, organizational and multi tasking skills.
• Ability to objectively coach Supervisors/Managers and employees through difficult and emotional issues.
• Thorough knowledge of MS Excel, Word and PowerPoint. Experience with an HRMS such as SAP.
• Experience in both non-union and union/represented environments and retail or hospitality industry highly preferred.
• Ability to research and analyze various different type of data information.