Customer Service Representative
NBCUniversal
Orlando, FLThis was removed by the employer on 9/29/2021 3:10:00 PM PST
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Full Time Job
Customer Service Representative - Wtmo
Responsibilities
Provide Account Managers and sales management organizational support and assistance in all phases of the sales process.
Essential Responsibilities
• Work closely with Account Executives in the station and National offices to provide complete customer service to all Telemundo clients.
• Confirm approval from sales management for all incoming order rates, ratings and programming to minimize last minute changes.
• Relay maintenance of contracts to agencies where action is required, including, but not limited to spot make goods, program changes and under delivery weight.
• Act as a liaison between Account Manager and Agency to meet all buyer requests, including contract, inventory and program details.
• Track performance of contracts on local station through WideOrbit Media Sales posting system and all CSR systems.
• Partner with traffic department to solve any open scheduling issues including copy and media resolution, order validation and dispute resolution.
• Work with salespeople and sales management for best reconciliation of the client.
• Fill in other areas within Traffic and Sales Service as needed and assigned by management.
• Process financial workflows: customer billing set up, credit card payments, Cash in Advance and rebills as requested.
• Maintain eFiles for station management and national sales office AE's; orders, revisions and make goods.
• Learn to assign and manage material instructions for all on-air clients. With future ability to fill in and cover when needed
Qualifications
/Requirements
Basic Qualifications
• Proficiency in MS Word, PowerPoint and Excel
• High school diploma or equivalency certificate required
• Bilingual (English/Spanish)
Eligibility Requirements
Interested candidate must submit a resume/CV through the link below to be considered
• Must be willing to work in Orlando, FL
• Willingness to travel and work overtime, and on weekends with short notice
• Must have ability to work flexible schedule for events and fluctuations in business needs
Desired Characteristics
• Excellent communication skills.
• Candidate must be detail oriented and function in a fast-paced environment.
• Change agent â€'' must embrace and drive significant process change across the station.
• Superior organizational skills â€'' must possess the ability to manage multiple priorities with strong attention to details.
• Process oriented: analyze current processes and help implement improvements for continuous operating growth.
• Experience with WideOrbit Traffic & Sales, Nielsen Audience Measurement a plus.
Excellent interpersonal skills with the ability to work independently or as part of a collaborative