Manager, Box Office

Full Time Job
Monumental Sports & Entertainment (MSE) located in Washington, D.C., is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates six professional sports teams: 2018 NHL Stanley Cup Champion Washington Capitals, NBA's Washington Wizards, WNBA's 2019 Champion Washington Mystics, NBA G League's Capital City Go-Go, the 2021 & 2020 NBA 2K League Champion Wizards District Gaming and Caps Gaming, an esports sub-brand of the Capitals. Additionally, it holds a significant investment in a seventh team, Team Liquid, an endemic esports team owned and operated by aXiomatic.

In September 2022, MSE acquired full ownership of NBC Sports Washington from Comcast and NBCUniversal and now holds the exclusive local television media rights to Capitals' and Wizards' games. The integration is underway including extensive renovations to a new, pioneering production and broadcasting space to deliver seamless experiences on linear and digital platforms for fans. Under the terms of the agreement, MSE also acquired Comcast and NBCUniversal's remaining interest in Monumental Sports Network, a first-of-its-kind regional sports network for digital, mobile and over-the-top platforms that launched in 2016.

Monumental Sports owns and operates Capital One Arena (COA), a 20,000 capacity live event venue in Washington, D.C. MSE also manages MedStar Capitals Iceplex, the state-of-the-art training facility for the Capitals and EagleBank Arena on George Mason University's campus.

In conjunction with the District of Columbia and Events DC, MSE is a partner in Entertainment & Sports Arena (ESA), in Southeast D.C. on the St. Elizabeth's East campus which opened in September 2018. ESA houses the MedStar Health Performance Center, the training center for the Wizards, Go-Go and Mystics, and a 4,200-seat arena which serves as the home of the Mystics and Go-Go.

In July 2020, MSE opened the first ever in-arena sportsbook in North America, through a partnership with then William Hill (now Caesars Entertainment), with a temporary location set-up within the COA lobby. The permanent location for the Caesars Sportsbook by William Hill opened within COA in May 2021.

And in January 2022, MSE announced it would be opening District E, powered by Ticketmaster, in the first quarter of 2023. This flagship venue for esports and entertainment is the largest on the East Coast: a premier, nearly 14,000-square-foot live-event theater offering a 365-day-a-year, series of immersive experiences in esports, music, event programming, and community events – along with pre- and post-event activations for fans attending Capitals and Wizards games or events. This space will entertain hundreds for independent events, offer an extraordinary culinary experience, and will create a best-in-class competition and training venue for the MSE esports franchises which it owns, operates, and invests in.

Visit www.monumentalsports.com.

MSE proudly promotes its core values for all those that interact with the company. As a member of our team:
• You will provide first-class customer service and value for our fans.
• You will champion a double-bottom line that engages, unifies and gives back to the community we serve.
• You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
• You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
• You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
• You will innovate. We are nimble and first to market. We are not averse to risk.
• You will have fun. We are in the business of happiness.

Position Overview: The Manager, Box Office is responsible for the management of part-time staff. This position will focus on supporting operational Box Office activities during events at EagleBank Arena.

Do you have previous box office or customer service experience? We would love to hear from you!

Responsibilities:

• Supervise Box Office staff with responsibility for scheduling, evaluating performances and overseeing accurate customer service actions of all staff.
• Manage the Arena's Group Sales and ADA programs.
• Lead the day-to-day operation of the box office and all part-time staff.
• Train new employees in box office policy and procedures, and the use of ticketing equipment.
• Assist with group sales reports and Box Office statements, settlement reports, and daily ticket sales reports.
• Oversee the reconcilement and deposit of daily sales receipts, invoice payments, and event deposits/cash advances.
• Attend staff and production meetings.
• Develop and maintain departmental policies and procedures that are consistent with EagleBank Arena policies and procedures.
• Teach and advise staff on policy changes or working standards.
• Monitor departmental operations and objectives to ensure the most effective services are being provided.
• Process internal comp requests, keep track of inventory and ticket delivery.
• Oversee donation requests and fulfillment.
• Collaborate with other departments to ensure delivery of quality services and resolve operational problems.
• Assist Senior Director with reports, promoter requests and managing events on Ticketmaster.
• Manage staff during events and assist with promoter needs on day of show.
• Oversee customer service issues during events, including working with Guest Services.
• Related duties as assigned.

Minimum Qualifications:
• Bachelor's Degree or an equivalent combination of education and experience.
• 4 years Box Office experience or related management experience.
• Knowledge of Ticketmaster Host & TM1 computer systems, Microsoft Office, and VenueOps.
• Flexibility to work Evening and Weekend events.