Membership Service Associate
Minnesota Timberwolves
Minneapolis, MNThis was removed by the employer on 12/14/2018 8:16:00 AM PST
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Part Time Job
Job Title: Membership Service Associate
Department: Membership Service
Reports to: Director of Membership Service
FLSA Status: Full Time/Non-Exempt/Regular
Date Modified: 8/10/2018
Summary/Objective
The primary focus of this position is to provide support to the Membership and Premium Service staff and oversee the suite rental process.
Essential Functions
Reasonable accommodations may be made to enable individuals to perform these essential functions:
1. Provide support and assistance to the Membership and Premium Service departments, including meeting preparation, mailings, and client drop offs.
2. Manage game night assistants in duties including VIP area set-up, pre-game touch-points, and Member Lounge staffing.
3. Manage social media platforms and other client communication, including game night contests, Member Updates, and event invites.
4. Assist Director of Membership Service in the planning and executing of member events and programming.
5. Oversee the suite rental process and assist representatives in the game night responsibilities.
6. Participate in sales and service training alongside Account Executives
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Knowledge, Skills, Abilities and Other:
1. Strong written and verbal communication skills required.
2. Previous customer service and sales experiences is strongly preferred.
3. Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred.
4. Knowledge of CRM is preferred.
5. Able to work flexible hours including nights, weekends and holidays.
6. Ability to work well on a team and independently.
7. Ability to manage specific processes and tasks in the department under supervision.
Education
Bachelor's degree or equivalent experience preferred.
Experience
1-2 years of service or sales experience strongly preferred.
Supervisory Responsibility
This position does not have supervisory responsibility
Work Environment
This job operates in a professional office environment. Office hours are typically 8:00 AM-5:00PM Monday-Friday. In addition to working office hours' staff are required to work all Timberwolves and Lynx home games, in addition to external events including but not limited to: charity and networking events. Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. This job also operates in a sports arena, which includes bleachers/steps
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, and may operate computers and other office equipment, such as a copy machine, printer and telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the arena and office facility. Staff may occasionally move boxes of merchandise/ rewards for members weighing up to 30 pounds.
Travel
Position may require some travel to meet prospects or ticket members.
EEO Statement
The Minnesota Timberwolves and Lynx are an equal employment opportunity organization.
E-Verify Statement
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Job Questions:
• How did you hear about this job?
• Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?
• Are you comfortable working for $11.25/hour?