Ticket Sales and Services Associate
Minnesota Lynx
Minneapolis, MNThis was removed by the employer on 5/2/2018 8:16:00 PM PST
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Full Time Job
Job Title: Lynx Ticket Sales & Service Associate
Department: Membership Sales
Reports to: Manager of Lynx Ticket Sales and Service
Position Type: Full Time/Non Exempt/Seasonal
Date Modified: 4/1/2016
Position Summary/Objective: This position includes working in the office during non-game days supporting various sales and service initiatives, participating in sales contests, and supporting programs and events for season ticket members on Lynx home game nights throughout the season.
Essential Functions:
Reasonable accommodations may be made to enable individuals to perform these essential functions:
1. Support sales and service staff with group ticket promotions and events/programs.
2. Staff the Ticket booths & Season Ticket Member Lounge at all Lynx home games
3. Assist with implementation of ticket promotions, rewards and redemptions.
4. Help with game night Touch points.
5. Interact with fans, field questions, and provide excellent customer service.
6. Build ticket accounts and make follow-up phone calls.
7. Research leads and promotions.
8. Build databases.
9. Assist sales staff with day-to-day office projects.
Knowledge, Skills, Abilities & Other
1. Strong written and verbal communication skills required.
2. Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred.
3. Knowledge of CRM and Archtics is preferred.
4. Able to work flexible hours including nights, weekends and holidays.
5. Ability to work well on a team and independently.
6. Ability to manage specific processes and tasks in the department under supervision.
Experience:Previous sales and/or customer service experience is preferred.
Education:
Bachelor's degree or equivalent experience preferred.
Specialized Knowledge, Licenses, etc.:
Supervisory Responsibility, if any: This position does not have supervisory responsibility
Work Environment
This job operates during Timberwolves and Lynx home games. Work is both sedentary and active in nature. The position operates out of an administrative office and a sports arena. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by dust, etc. The noise level is loud during events. During events work is generally performed on the main court, around the concourse and bleachers/steps, as well as in an office environment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment, such as a copy machine, printer and telephone. The employee may remain in stationary position for periods of time and is frequently required to ascend and descend bleachers/steps and traverse quickly around the arena on event days and potentially non-event days. Staff may frequently move boxes and merchandise weighing up to 30 pounds.
Travel
Position may require travel to external events.
EEO Statement
The Minnesota Timberwolves and Lynx are an equal employment opportunity organization.
E-Verify Statement
We participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot prove this, we will give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) to resolve the issue before any action might be taken against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Job Questions:
• How did you hear about this job?
• Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?
• Are you comfortable working for $10.00/hour?
• Are you able to commit to the full Lynx Season? (May-October)