Box Office and Ticketing Finance Manager
Milwaukee Bucks
Milwaukee, WIThis was removed by the employer on 6/14/2018 6:38:00 AM PST
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Full Time Job
Position Summary:
The Box Office and Ticketing Finance Manager works closely with the Director of Ticketing Services to oversee the hiring, training and daily management of all part-time Ticket sellers and Supervisors. They will also coordinate with the Senior Director of Ticketing on all financial reporting and management on a daily basis.
Position Responsibilities:
• Oversees the daily management of all part-time Ticket Sellers and Supervisors, primarily arranging the staffing hours, including all daytime and event shifts. This is in line with the department budget and to accommodate all event needs.
• Carry out an extensive training plan for all employees, focusing on TM Host, Archtics, TM Salesdeck and Customer Services.
• Regularly evaluate all part-time Ticketing employees, ensuring that we are maintaining a consistent level of excellence throughout.
• Responsible for the box office daily financial reporting and reconciliation of all Arena and Premium ticket sales.
• In cooperation with the Director of Bucks Ticketing Operations, ensure proper audit controls, close-out and reconciliation processes are in place for all members of ticketing staff.
• Collaborate with Finance to ensure that all ticketing reporting is accurate against money received and that all money is reported correctly in the event ledger. They will also manage the movement of cash to and from the box office.
• Assist as needed with the creation, development and evaluation of seating manifests for the Wisconsin Entertainment and Sports Center.
• Support department with the event setup of music, family and ancillary events on the Ticketmaster Host and Archtics ticketing systems. Oversee inventory management from the onsale through event settlement and post-event financial reconciliation.
• Help with the setup and management of Suite and Premium ticket events on the Archtics ticketing system, developing excellent relations with the Premium sales team.
• Establish excellent working relations with concert promoters, other internal departments, Bucks and Marquette Basketball.
• Assist the whole ticketing department with the handling of all internal ticket allotments and allocations as required for both special events and Bucks ticketing.
• As part of the ticketing team, ensure that the ticketing manifests for all events match up with seats once installed in the building, also noting any potential issues and developing seat relocation plans where needed for all upcoming events.
• Work with the Director of Ticket Services to develop annual ticket operations & service plan for review and approval by Senior Director.
• Act as senior management available for customer service inquiries and escalated customer issues.
Position Qualifications:
• Bachelor's Degree or relevant equivalent experience.
• Advanced level user knowledge of the Ticketmaster and Archtics ticketing systems, policies and procedures, including event management and bar-coding systems.
• Capability to create seating and customer reports integrating excel, Ticketmaster host and Archtics reporting.
• Significant successful ticket operations management experience.
• Excellent skill in developing and managing department budgets.
• Strong math aptitude and ability to attend to detail.
• Recognized effective management of multiple related areas.
• Proven ability to develop and coordinate multi-faceted plans and issues.
• Demonstrated sound organizational and personal interface skills.
• Must be able to regularly work late evenings, weekends, and holidays.
• A minimum five (5) years computerized ticket operations experience with at least three (3) years in management.
Position Evaluation:
• Achieve outstanding customer service levels across all areas of the new arena box office.
• Manage ticketing inventory on events at the arena from onsale planning through event date, also successfully completing event settlement and financial reconciliation
• Develop excellent financial practices and ensure that all box office money is correctly accounted for at all times.
• Play a major role in the seating manifest confirmation process ahead of the arena opening in late August, 2018.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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